https://community.intel.com/t5/Items-with-no-label/try-to-install-RealSense-SDK-2016-R3/m-p/601437#M12192 <P>I admit this is the first time I've heard of Windows 10 Pro N and KN. For others reading this, they are versions of Windows 10 that do not have media features as standard, hence why you installed the Media Pack for N and KN to add those features.</P><P></P><P>1. Can I please just confirm that you tried to install the DCM first and the SDK second? This is the correct order to do these installations in. Thanks!</P><P></P><P>2. I also checked your processor that was listed on your attached image, the i7-4500U. This is listed as a 4th generation Haswell architecture PC. The F200 and R200 cameras will work with it, but the official requirement for the newer SR300 camera is a 6th generation Skylake processor. Which model of RealSense camera do you have please?</P><P></P><P>3. May I also please confirm that you have the camera plugged into a USB 3.0 port on your computer and not a USB 2.0 port?</P> Sat, 25 Mar 2017 07:04:56 GMT MartyG 2017-03-25T07:04:56Z https://community.intel.com/t5/Items-with-no-label/try-to-install-RealSense-SDK-2016-R3/m-p/601436#M12191 <P>try to install RealSense™ SDK 2016 R3</P><P>I using window 10 Pro N see the attach file</P><P>I read the follwing</P><P><A href="https://communities.intel.com/community/tech/realsense/blog/2017/03/20/new-articles-on-how-to-install-and-troubleshoot-realsense-camera-drivers">https://communities.intel.com/community/tech/realsense/blog/2017/03/20/new-articles-on-how-to-install-and-troubleshoot-realsense-camera-drivers</A> <A href="https://communities.intel.com/community/tech/realsense/blog/2017/03/20/new-articles-on-how-to-install-and-troubleshoot-realsense-camera-drivers">https://communities.intel.com/community/tech/realsense/blog/2017/03/20/new-articles-on-how-to-install-and-troubleshoot-realsense-camera-drivers</A></P><P></P><P></P><P>I install Media Feature Pack for N and KN versions of Windows 10</P><P> <A href="https://www.microsoft.com/en-us/download/details.aspx?id=48231">https://www.microsoft.com/en-us/download/details.aspx?id=48231</A></P><P></P><P></P><P>but I stil get the err when I try to insatll SDK see the attach file</P><P></P><P></P><P>also when I try to install Intel-RealSense-Depth-Camera-Manager</P><P> <A href="https://downloadcenter.intel.com/download/25044/Intel-RealSense-Depth-Camera-Manager">https://downloadcenter.intel.com/download/25044/Intel-RealSense-Depth-Camera-Manager</A></P> Sat, 25 Mar 2017 04:56:36 GMT https://community.intel.com/t5/Items-with-no-label/try-to-install-RealSense-SDK-2016-R3/m-p/601436#M12191 yzvi 2017-03-25T04:56:36Z https://community.intel.com/t5/Items-with-no-label/try-to-install-RealSense-SDK-2016-R3/m-p/601437#M12192 <P>I admit this is the first time I've heard of Windows 10 Pro N and KN. For others reading this, they are versions of Windows 10 that do not have media features as standard, hence why you installed the Media Pack for N and KN to add those features.</P><P></P><P>1. Can I please just confirm that you tried to install the DCM first and the SDK second? This is the correct order to do these installations in. Thanks!</P><P></P><P>2. I also checked your processor that was listed on your attached image, the i7-4500U. This is listed as a 4th generation Haswell architecture PC. The F200 and R200 cameras will work with it, but the official requirement for the newer SR300 camera is a 6th generation Skylake processor. Which model of RealSense camera do you have please?</P><P></P><P>3. May I also please confirm that you have the camera plugged into a USB 3.0 port on your computer and not a USB 2.0 port?</P> Sat, 25 Mar 2017 07:04:56 GMT https://community.intel.com/t5/Items-with-no-label/try-to-install-RealSense-SDK-2016-R3/m-p/601437#M12192 MartyG 2017-03-25T07:04:56Z https://community.intel.com/t5/Items-with-no-label/try-to-install-RealSense-SDK-2016-R3/m-p/601438#M12193 <P>Hi Yuvbz,</P><P>&nbsp;</P><P>&nbsp;</P>Could you provide the information requested by MartyG? We need it to help you more if you still have issues.<P>&nbsp;</P><P>&nbsp;</P>Have a nice day.<P>&nbsp;</P><P>&nbsp;</P>Regards,<P>&nbsp;</P>Leonardo R. Wed, 29 Mar 2017 20:51:03 GMT https://community.intel.com/t5/Items-with-no-label/try-to-install-RealSense-SDK-2016-R3/m-p/601438#M12193 idata 2017-03-29T20:51:03Z