topic D435 is not work ... in Items with no label https://community.intel.com/t5/Items-with-no-label/D435-is-not-work/m-p/611244#M12871 <P>Hello, I have four D435 and one of them doesn't work.</P><P>I don't know the cause because I didn't show up in the Device Manager.</P><P>How do i get it repaired??</P><P>Or is there a way to try to find the cause???</P> Tue, 04 Sep 2018 00:50:57 GMT SJung11 2018-09-04T00:50:57Z D435 is not work ... https://community.intel.com/t5/Items-with-no-label/D435-is-not-work/m-p/611244#M12871 <P>Hello, I have four D435 and one of them doesn't work.</P><P>I don't know the cause because I didn't show up in the Device Manager.</P><P>How do i get it repaired??</P><P>Or is there a way to try to find the cause???</P> Tue, 04 Sep 2018 00:50:57 GMT https://community.intel.com/t5/Items-with-no-label/D435-is-not-work/m-p/611244#M12871 SJung11 2018-09-04T00:50:57Z Re: D435 is not work ... https://community.intel.com/t5/Items-with-no-label/D435-is-not-work/m-p/611245#M12872 <P>RealSense cameras cannot be sent for repair. You can file a claim with Intel for a replacement camera if you purchased it from Intel's online Click store. Details of filing a returns claim can be found in the link below.</P><P></P><P><A href="https://www.intel.co.uk/content/www/uk/en/support/articles/000023505/emerging-technologies/intel-realsense-technology.html">https://www.intel.co.uk/content/www/uk/en/support/articles/000023505/emerging-technologies/intel-realsense-technology.html</A> Refund Process for Intel® RealSense™ Developer Kits </P><P></P><P>It may not be necessary though, as the camera is likely fixable. Here are some initial actions to try:</P><P></P><P>-. Is the camera detected in the Device Manager if you plug it into a different USB 3 port (if you have more than one).</P><P></P><P>- Have you tried inserting the camera into the USB port quickly and firmly instead of inserting slowly?</P><P></P><P>- When you have hardware that is having problems, Windows' built-in trouble-shooter tool may be able to help.</P><P></P><P> </P> Tue, 04 Sep 2018 06:30:24 GMT https://community.intel.com/t5/Items-with-no-label/D435-is-not-work/m-p/611245#M12872 MartyG 2018-09-04T06:30:24Z