topic Re: D435 is detected as USB2.1 on a USB3 port in Items with no label

D435 is detected as USB2.1 on a USB3 port

SWeis10 — Tue, 24 Sep 2019 06:49:06 GMT

I have three D435 cameras and two computers (desktop and laptop running Win10).

I tried all the camera on both computers, in all the ports, using different cables. The RealSense viewer shows USB2.1 no matter what port I use.

I have the latest SDK version and the cameras have the latest firmware.

Any ideas what is going on?

Re: D435 is detected as USB2.1 on a USB3 port

MartyG — Tue, 24 Sep 2019 13:08:43 GMT

Does the camera still detect as USB 2.1 if you select the 'More' icon at the top of the Viewer options panel and select the 'Hardware Reset' option from its menu, please?

Re: D435 is detected as USB2.1 on a USB3 port

SWeis10 — Tue, 24 Sep 2019 18:43:12 GMT

Tried that, didn't help. Still USB 2.1

Re: D435 is detected as USB2.1 on a USB3 port

MartyG — Tue, 24 Sep 2019 18:56:37 GMT

Did the cameras detect correctly as USB 3.1 before you updated to the latest firmware?

Re: D435 is detected as USB2.1 on a USB3 port

SWeis10 — Tue, 24 Sep 2019 19:32:08 GMT

The problem is the cable. The only cable that works is the original cable it came with. I have 4-5 different (good quality) cables and none of them work. The original works but it's too short for my application. Can you link to a cable that is known to support USB3 with these cameras, and is longer than the original?

Re: D435 is detected as USB2.1 on a USB3 port

MartyG — Tue, 24 Sep 2019 19:54:28 GMT

Newnex supply industrial grade USB cables in lengths up to 5 meters that are proven to work with RealSense cameras

https://www.newnex.com/realsense-3d-camera-connectivity.php

https://youtube.com/watch?v=GLQgR1jT04M

Re: D435 is detected as USB2.1 on a USB3 port

AHaj0 — Tue, 24 Sep 2019 20:15:22 GMT

I want to connect D435 to my PC, the cable should be straight or cross over?

thanks

Re: D435 is detected as USB2.1 on a USB3 port

MartyG — Tue, 24 Sep 2019 20:28:18 GMT

If you are connecting a D435 to a PC, you should use a USB Type-C cable (A to C). A straight connector will be the easiest fit into a PC.

Re: D435 is detected as USB2.1 on a USB3 port

AHaj0 — Tue, 24 Sep 2019 23:09:54 GMT

It means, cross over is inside camera?

Re: D435 is detected as USB2.1 on a USB3 port

MartyG — Wed, 25 Sep 2019 00:13:15 GMT

I am not sure what you mean by 'cross over'. The large end goes in the PC and the small end goes in the side of the camera.