topic Hello, I am using Intel realsense D435 windows 10 and I have USB 3 I cannot use it . When I connect the camera its showing that USB 2.1 .I have updated my firmware using DFU .I need support from intel. in Items with no label https://community.intel.com/t5/Items-with-no-label/Hello-I-am-using-Intel-realsense-D435-windows-10-and-I-have-USB/m-p/647629#M14772 Mon, 15 Apr 2019 18:02:56 GMT sRama36 2019-04-15T18:02:56Z Hello, I am using Intel realsense D435 windows 10 and I have USB 3 I cannot use it . When I connect the camera its showing that USB 2.1 .I have updated my firmware using DFU .I need support from intel. https://community.intel.com/t5/Items-with-no-label/Hello-I-am-using-Intel-realsense-D435-windows-10-and-I-have-USB/m-p/647629#M14772 Mon, 15 Apr 2019 18:02:56 GMT https://community.intel.com/t5/Items-with-no-label/Hello-I-am-using-Intel-realsense-D435-windows-10-and-I-have-USB/m-p/647629#M14772 sRama36 2019-04-15T18:02:56Z Re: Hello, I am using Intel realsense D435 windows 10 and I have USB 3 I cannot use it . When I connect the camera its showing that USB 2.1 .I have updated my firmware using DFU .I need support from intel. https://community.intel.com/t5/Items-with-no-label/Hello-I-am-using-Intel-realsense-D435-windows-10-and-I-have-USB/m-p/647630#M14773 <P>Could you please first try inserting the camera into the USB port quickly and firmly, as inserting it slowly can increase the chance that the camera may be mis-recognized as USB 2.</P> Mon, 15 Apr 2019 18:07:30 GMT https://community.intel.com/t5/Items-with-no-label/Hello-I-am-using-Intel-realsense-D435-windows-10-and-I-have-USB/m-p/647630#M14773 MartyG 2019-04-15T18:07:30Z