topic Re: Having difficulty using a 3m USB extension wire in Items with no label

Having difficulty using a 3m USB extension wire

云谢000 — Mon, 17 Jun 2019 12:30:24 GMT

Hello guys. I'm trying to set the camera at the height around 3m to the ground, obviously the default 1m USB wire is not enough. I bought a 3m USB extension wire but it resulted in Windows not recognizing the camera, are there any intel authorized 3m wires I could use? Thanks!

Re: Having difficulty using a 3m USB extension wire

MartyG — Mon, 17 Jun 2019 13:10:23 GMT

There is not an official authorized cable, just ones that have either been recommended by other RealSense users or have been shown to work with the camera. In general, it should be a high-quality cable ('industrial grade', preferably) that is capable of supporting high data loads (since RealSense cameras can transmit a lot of data bandwidth through the cable).

The primary recommendation that I usually give is for Newnex industrial-grade cables, since they have been shown to work with the 400 Series cameras, and they supply extender equipment that can extend the camera successfully up to 100 m. They are not inexpensive though.

https://www.youtube.com/watch?v=GLQgR1jT04M

In general, a rule of thumb that I use when searching for USB-C cables from other suppliers is price. If it costs less than $20 then I don't consider it. This helps to avoid the trap of purchasing a USB charging cable that is only suited to charging up devices but not for carrying high data loads. Search stores for 'usb type-c cable'

Re: Having difficulty using a 3m USB extension wire

vhanded — Mon, 17 Jun 2019 21:55:08 GMT

I am currently using 3m USB 3.0 Type C cable, which took me quite some effort to find. As @MartyG mentioned, if it is too cheap, it probably is charging cable. USB 3.0 has usually blue plastic in the connector, and extra 5 pins in there, total up to 9 pins.

Re: Having difficulty using a 3m USB extension wire

JesusG_Intel — Tue, 18 Jun 2019 05:52:45 GMT

As of June 10, 2019, Intel® RealSense™ product support has moved to https://support.intelrealsense.com. All new community posts must be submitted at https://support.intelrealsense.com. If you have existing threads on this Forum that were opened before June 10, 2019 and are not resolved, please re-post your question at https://support.intelrealsense.com. This Forum will continue to be searchable after the cutover.

You will still be able to create questions on this forum but those questions will not receive support from Intel. If you desire Intel support, please go to https://support.intelrealsense.com.

Re: Having difficulty using a 3m USB extension wire

云谢000 — Tue, 18 Jun 2019 12:35:13 GMT

Thank you for the help! Would it be possible for you to tell me the brand of the cable you are using?

Re: Having difficulty using a 3m USB extension wire

vhanded — Tue, 18 Jun 2019 13:52:04 GMT

I am from Malaysia, so will be difficult for you to get the brand I use. But you can try this that I found on Amazon. https://www.amazon.com/JOTO-Type-C-Charging-Braided-Nintendo/dp/B017COHTJ6/ref=mp_s_a_1_15?keywords=usb+3.0+type+c+3+meter&qid=1560840474&s=gateway&sr=8-15 Can you request seller to take a photo of the USB internal connector? If it has 9 pins, it is USB 3.0. Google USB 3 vs USB 2.