topic Re: I am having trouble updating the firmware for the D435 on Windows 10 Can I get live support for this? in Items with no label https://community.intel.com/t5/Items-with-no-label/I-am-having-trouble-updating-the-firmware-for-the-D435-on/m-p/658911#M15188 <P>Live-chat and phone support is not available for RealSense products, unfortunately. International support is provided through the RealSense forum.</P><P>&nbsp;</P><P>Can you describe further please the problem you are having with firmware update, such as any error messages displayed?</P><P>&nbsp;</P><P>For future questions, please note that the RealSense forum has moved to a new location at the link below, so new questions after this one should please be posted there. Thanks!</P><P>&nbsp;</P><P><A href="https://support.intelrealsense.com/hc/en-us/community/topics" target="_self" alt="https://support.intelrealsense.com/hc/en-us/community/topics"></A><A href="https://support.intelrealsense.com/hc/en-us/community/topics">https://support.intelrealsense.com/hc/en-us/community/topics</A></P><P>&nbsp;</P> Thu, 15 Aug 2019 02:39:36 GMT MartyG 2019-08-15T02:39:36Z I am having trouble updating the firmware for the D435 on Windows 10 Can I get live support for this? https://community.intel.com/t5/Items-with-no-label/I-am-having-trouble-updating-the-firmware-for-the-D435-on/m-p/658910#M15187 Thu, 15 Aug 2019 02:05:46 GMT https://community.intel.com/t5/Items-with-no-label/I-am-having-trouble-updating-the-firmware-for-the-D435-on/m-p/658910#M15187 DConn9 2019-08-15T02:05:46Z Re: I am having trouble updating the firmware for the D435 on Windows 10 Can I get live support for this? https://community.intel.com/t5/Items-with-no-label/I-am-having-trouble-updating-the-firmware-for-the-D435-on/m-p/658911#M15188 <P>Live-chat and phone support is not available for RealSense products, unfortunately. International support is provided through the RealSense forum.</P><P>&nbsp;</P><P>Can you describe further please the problem you are having with firmware update, such as any error messages displayed?</P><P>&nbsp;</P><P>For future questions, please note that the RealSense forum has moved to a new location at the link below, so new questions after this one should please be posted there. Thanks!</P><P>&nbsp;</P><P><A href="https://support.intelrealsense.com/hc/en-us/community/topics" target="_self" alt="https://support.intelrealsense.com/hc/en-us/community/topics"></A><A href="https://support.intelrealsense.com/hc/en-us/community/topics">https://support.intelrealsense.com/hc/en-us/community/topics</A></P><P>&nbsp;</P> Thu, 15 Aug 2019 02:39:36 GMT https://community.intel.com/t5/Items-with-no-label/I-am-having-trouble-updating-the-firmware-for-the-D435-on/m-p/658911#M15188 MartyG 2019-08-15T02:39:36Z