topic Re: When using Intel Driver & Support Assistant I keep getting the following error "Sorry, some in Items with no label

When using Intel Driver & Support Assistant I keep getting the following error "Sorry, something went wrong while trying to scan." I have tried uninstalling and reinstalling DSA and have the latest version, but still get the error.

ABiel3 — Sat, 20 Jun 2020 02:24:41 GMT

My Laptop is running Windows 10 ver 1909 and is a Sony SVF1531C5E.

Re: When using Intel Driver & Support Assistant I keep getting the following error "Sorry, something went wrong while trying to scan." I have tried uninstalling and reinstalling DSA and have the latest version, but still get the error.

AlHill — Sat, 20 Jun 2020 02:27:10 GMT

Are you blocking any firewall ports?

What anti-virus do you have?

Download, run, and save the results of this utility as a text file:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then ATTACH the text file (using the paperclip under the toolbar).

Doc

Re: When using Intel Driver & Support Assistant I keep getting the following error "Sorry, something went wrong while trying to scan." I have tried uninstalling and reinstalling DSA and have the latest version, but still get the error.

ABiel3 — Sat, 20 Jun 2020 03:37:24 GMT

I'm using Avast Antivirus and I'm not blocking any ports.

I've tried running it with both Antivirus and the firewall turned off, but still get the same error.

This used to work, but now doesn't.

I've tied running the utility SSU, but nothing happens.

Re: When using Intel Driver & Support Assistant I keep getting the following error "Sorry, something went wrong while trying to scan." I have tried uninstalling and reinstalling DSA and have the latest version, but still get the error.

n_scott_pearson — Sat, 20 Jun 2020 09:06:21 GMT

Please create a ZIP file containing all of the files in folder C:\ProgramData\Intel\DSA. Some files will be open and will fail to copy; don't worry about them. Use the paperclip icon below the response window to upload this ZIP file and attach it to your response post.

...S

Re: When using Intel Driver & Support Assistant I keep getting the following error "Sorry, some

ABiel3 — Thu, 04 Mar 2021 20:46:20 GMT

Attached, thanks.

Re: When using Intel Driver & Support Assistant I keep getting the following error "Sorry, something went wrong while trying to scan." I have tried uninstalling and reinstalling DSA and have the latest version, but still get the error.

n_scott_pearson — Sun, 21 Jun 2020 03:31:48 GMT

I forwarded this to the IDSA team. I am hoping that they will respond directly to you.

...S

Re: When using Intel Driver & Support Assistant I keep getting the following error "Sorry, something went wrong while trying to scan." I have tried uninstalling and reinstalling DSA and have the latest version, but still get the error.

ABiel3 — Sun, 21 Jun 2020 03:39:52 GMT

Thanks n.scott.pearson.

Re: When using Intel Driver & Support Assistant I keep getting the following error "Sorry, some

Monique_Intel — Thu, 02 Jul 2020 04:30:40 GMT

@ABiel3 This is Monique and I'm the IDSA project manager. Our developers reviewed the log files you provided and determined that there seems to be something wrong with WMI on your computer. It can't find WMI classes that should exist on all computers (BaseBoard, OperatingSystem), therefore it seems like there is an underlying problem with WMI, not related to IDSA.

Thanks for your patience. Hopefully someone else on the forum can help answer issues regarding WMI.
Monique with Intel Corporation

Re: When using Intel Driver & Support Assistant I keep getting the following error "Sorry,

ABiel3 — Thu, 02 Jul 2020 22:51:56 GMT

@Monique_Intel thanks for looking into this.

Yes, hopefully someone can advise on how to correct the WMI Issue.

Re: When using Intel Driver & Support Assistant I keep getting the following error "Sorry,

ABiel3 — Fri, 03 Jul 2020 09:57:35 GMT

I've managed to fix the WMI issue by following this video:-

https://www.youtube.com/watch?v=IrTNhvUIkAw&t=3s

and can confirm that Intel Driver & Support Assistant now works as it should.

Thanks all for your help.