topic Re: Driver & Support Assistant error "Sorry, something went wrong while trying to scan." in Items with no label

Driver & Support Assistant error "Sorry, something went wrong while trying to scan."

SRanc — Tue, 26 May 2020 22:17:00 GMT

DSA used to run OK on this computer.

On 26th March it scanned OK, but hung after loading 0% of Intel® Graphics Driver for Windows* [15.40] (I successfully downloaded and installed this manually)

Since 30th April it fails every time with error message "Sorry, something went wrong while trying to scan."

I have tried uninstalling DSA, clearing all browser information (both manually and with ccleaner), and reinstalling DSA.

I have tried Firefox, Chrome, Edge and IE

My computer runs Windows 10 Pro 10.0.1863 build 1863

Re: Driver & Support Assistant error "Sorry, something went wrong while trying to scan."

Monique_Intel — Fri, 29 May 2020 03:56:42 GMT

This is Monique and I'm the IDSA Project Manager. We released a new version of IDSA today (May 28) v20.6.22. Please rescan and upgrade and see if this fixes the issue.

Thanks,

Monique with Intel Corporation

Re: Driver & Support Assistant error "Sorry, something went wrong while trying to scan."

SRanc — Fri, 29 May 2020 16:51:47 GMT

Thank you. This latest version has resolved my issue.