topic Re: SDK doesn't work! in Items with no label

SDK doesn't work!

salfa2 — Sun, 11 Dec 2016 13:20:46 GMT

I use Intel® RealSense SR300. "Hand 3D viewer" ,"Hands console"and"hands animation" etc in SDK doesn't work!

I get this problem down at any moment the hand versus camera show and sometimes without the hand placed against the camera shows the problem

Re: SDK doesn't work!

idata — Tue, 13 Dec 2016 00:58:52 GMT

Hi sobhi,

Thanks for your interest in the Realsense Platform.

Before we start giving suggestions to fix your issue, could you answer some questions in order to assist in a better way:

1) Did you installed successfully the DCM for the SR300?

2) Was SDK working well before? In case it was working, could you tell me what you were doing that triggered this issue?

3) Are you using a USB3?

Also it will be really helpful to have your system information file of your computer. To generate it, please press on your keyboard WinLogo + r, then enter msinfo32, then click on File >> Export. This process might take some minutes, once you have generated that file attach it in your next reply.

I will be waiting for your reply, have a nice day!

Best Regards,

-Jose.

Re: SDK doesn't work!

idata — Fri, 16 Dec 2016 23:48:02 GMT

Hi sobhi,

Were you able to solve your SDK issue? Plese let us know in order to assist you.

Have a nice day!

Best Regards,

-Jose.

Re: SDK doesn't work!

salfa2 — Sun, 18 Dec 2016 10:46:21 GMT

Thank you for your interest in helping

First, yes I have installed successfully the DCM for the SR300,And some programs have worked very well, such as segmentation .

Second Hand and cursor sdk never work ,Once you hand the emergence of the problem appears

and yes I used USB3

Re: SDK doesn't work!

idata — Tue, 20 Dec 2016 00:28:09 GMT

Hi sobhi,

Could you tell me which SDK version you are using (R2, R3, ..)? Also it will be really helpful if you let me know which language are you using (C++, Java, ..).

I will be waiting for your reply, have a nice day!

Best Regards,

-Jose.

Re: SDK doesn't work!

idata — Fri, 23 Dec 2016 00:15:11 GMT

Hi sobhi,

Where you able to fix your issue with the SDK? Please let us know in order to assist you.

Hope you have a nice day!

Best Regards,

-Jose.

Re: SDK doesn't work!

salfa2 — Sun, 25 Dec 2016 08:54:05 GMT

SDK version R3

and the language C++ ,but I just run the sample that come with the sdk

and this is the system specification

Re: SDK doesn't work!

idata — Mon, 26 Dec 2016 23:48:32 GMT

Hi sobhi,

Looking at the hardware specifications of your computer, it seems that your computer doesn't meet the hardware requirements for the SR300 (http://www.intel.com/content/www/us/en/support/emerging-technologies/intel-realsense-technology/000020964.html System Requirements for Intel® RealSense™ Camera SR300 ).

Your computer is 3th Generation Intel® Core™ Processor and this might be the reason your SR300 is not behaving as expected. I know this not the answer you were expecting, but maybe you can try it on another computer to see if the SR300 is working well.

Best Regards,

-Jose.

Re: SDK doesn't work!

asafr — Sun, 26 Feb 2017 22:27:11 GMT

Greetings Sobhi!

So did you fix your problem?

Is it really because of your 3rd gen core?

or it was another reason?

I have ABSOLUTELY the same collapse!

my specifications are:

core i7-3517U CPU@1.90 Ghz (2cores) Ivy Bridge

intel HD graphics 4000 (OpenGL 4.0)

4GB DDR 1600Mhz

x64 windows 10

just 3 to 5 seconds after starting the sample with hand-capturing feature (in SDK Sample browser) its collapsing without any particular error description

all the other samples (blob, 3D segmentation, some of tracking samples etc) are working perfect.

here are the few excerpts from msinfo32:

Application ErrorИмя сбойного приложения: FF_HandsViewer.cs.exe, версия: 10.0.26.396, метка времени: 0x573d2773&# x000d;&# x000a;Имя сбойного модуля: ntdll.dll, версия: 10.0.14393.479, метка времени: 0x58256ca0&# x000d;&# x000a;Код исключения: 0xc0000005&# x000d;&# x000a;Смещение ошибки: 0x00048e64&# x000d;&# x000a;Идентификатор сбойного процесса: 0x1d20&# x000d;&# x000a;Время запуска сбойного приложения: 0x01d28f9c5b5fecf1&# x000d;&# x000a;Путь сбойного приложения: C:\Program Files (x86)\Intel\RSSDK\bin\win32\FF_HandsViewer.cs.exe&# x000d;&# x000a;Путь сбойного модуля: C:\Windows\SYSTEM32\ntdll.dll&# x000d;&# x000a;Идентификатор отчета: e0dd4e76-19d3-4f35-b366-3e77f0ece008&# x000d;&# x000a;Полное имя сбойного пакета: &# x000d;&# x000a;Код приложения, связанного со сбойным пакетом:Application ErrorИмя сбойного приложения: FF_Hands3DViewer.exe, версия: 10.0.26.396, метка времени: 0x573d277b&# x000d;&# x000a;Имя сбойного модуля: ntdll.dll, версия: 10.0.14393.479, метка времени: 0x58256ca0&# x000d;&# x000a;Код исключения: 0xc0000374&# x000d;&# x000a;Смещение ошибки: 0x000d9d11&# x000d;&# x000a;Идентификатор сбойного процесса: 0x18cc&# x000d;&# x000a;Время запуска сбойного приложения: 0x01d28f738a640bd9&# x000d;&# x000a;Путь сбойного приложения: C:\Program Files (x86)\Intel\RSSDK\bin\win32\FF_Hands3DViewer.exe&# x000d;&# x000a;Путь сбойного модуля: C:\Windows\SYSTEM32\ntdll.dll&# x000d;&# x000a;Идентификатор отчета: ff2d48f8-5ac0-4f01-9954-bc9281bd1742&# x000d;&# x000a;Полное имя сбойного пакета: &# x000d;&# x000a;Код приложения, связанного со сбойным пакетом:Application ErrorИмя сбойного приложения: RF_PersonTracking.exe, версия: 1.0.0.0, метка времени: 0x573d27b3&# x000d;&# x000a;Имя сбойного модуля: libpxcpersontracking.dll, версия: 10.0.26.396, метка времени: 0x573d2958&# x000d;&# x000a;Код исключения: 0xc0000005&# x000d;&# x000a;Смещение ошибки: 0x0005c9c8&# x000d;&# x000a;Идентификатор сбойного процесса: 0x1698&# x000d;&# x000a;Время запуска сбойного приложения: 0x01d28f72b15010eb&# x000d;&# x000a;Путь сбойного приложения: C:\Program Files (x86)\Intel\RSSDK\bin\win32\RF_PersonTracking.exe&# x000d;&# x000a;Путь сбойного модуля: C:\Program Files (x86)\Common Files\Intel\RSSDK\v10\bin\win32\libpxcpersontracking.dll&# x000d;&# x000a;Идентификатор отчета: c1612908-3344-4241-a20f-39b2a613f0d2&# x000d;&# x000a;Полное имя сбойного пакета: &# x000d;&# x000a;Код приложения, связанного со сбойным пакетом:

probably I have to install some additional software (development environment) like:

Unity

Visual Studio

Processing

Java JDK

* any special browser (mozilla, chrome etc)

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Re: SDK doesn't work!

Jose_P_Intel — Mon, 27 Feb 2017 21:07:25 GMT

Hi wu-man,

Thanks for your interest in the Intel Realsense Platform.

Unfortunately, your computer also doesn't meet the hardware requirements for the SR300 http://www.intel.com/content/www/us/en/support/emerging-technologies/intel-realsense-technology/000020964.html System Requirements for the Intel® RealSense™ Camera SR300 , since this is a hardware issue, there is no software that will help you solve these errors.

If you already follow the steps in here https://software.intel.com/en-us/intel-realsense-sdk/download Intel® RealSense™ SDK | Intel® Software , I would encourage you to try another computer that meets the hardware requirements.

Have a nice day!

Best Regards,

-Jose P.

Re: SDK doesn't work!

Jose_P_Intel — Wed, 01 Mar 2017 21:57:11 GMT

Hi wu-man,

Were you able to try your camera on another PC? Please let me know in order to assist you.

Have a nice day!

Best Regards,

-Jose P.