topic Re: Intel SR300 DCM failed to detect an Intel® RealSense™ 3D camera in Items with no label

Intel SR300 DCM failed to detect an Intel® RealSense™ 3D camera

EBrou — Wed, 17 May 2017 20:30:13 GMT

Hi,

I know the Depth function for SR300 will not work on Windows 10 Creators Update (/community/tech/realsense/blog/2017/04/07/windows-10-creators-update-build-15063-is-not-compatible-with-intel-realsense-sr300-camera-driver https://communities.intel.com/community/tech/realsense/blog/2017/04/07/windows-10-creators-update-build-15063-is-not-compatible-with-intel-realsense-sr300-camera-driver). However, I'm not able to install the DCM. It fails with this error:

I can't conclude that this is the same issue therefore I'm asking for some help here.

Here's the 2 event in the Windows Event Viewer:

Event 1

Faulting application name: FWUpdateSR300.exe, version: 3.3.27.5718, time stamp: 0x57e3cfa2

Faulting module name: IVCAM1_5.dll, version: 3.6.13.0, time stamp: 0x57d83634

Exception code: 0xc000001d

Fault offset: 0x000e2e61

Faulting process id: 0x20d4

Faulting application start time: 0x01d2cf481dac71c0

Faulting application path: C:\Temp\INTEL\plugins\FWUpdateSR300\FWUpdateSR300.exe

Faulting module path: C:\Temp\INTEL\plugins\FWUpdateSR300\IVCAM1_5.dll

Report Id: 2e31c415-e8a9-4262-9a4d-58b4205bc611

Faulting package full name:

Faulting package-relative application ID:

Event 2

Windows cannot access the file for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program Intel(R) RealSense(TM) SR300 FW Update Tool because of this error.

Program: Intel(R) RealSense(TM) SR300 FW Update Tool

File:

The error value is listed in the Additional Data section.

User Action

1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again.

2. If the file still cannot be accessed and

- It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted.

- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.

3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.

4. If the problem persists, restore the file from a backup copy.

5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance.

Additional Data

Error value: 00000000

Disk type: 0

I tried to run the FWUpdater seperatly command : FWUpdateSR300.exe -oemId:0xcafecafe -force but keep getting this error:

In the Windows device manager everything seems fine:

The computer is a fairly new Pentium G4600 on a B250 chipset and 16gb of ram. I don't think it's a CPU or motherboard compatibility issue hence I'm all out of wits.

Cheers!

Étienne

Re: Intel SR300 DCM failed to detect an Intel® RealSense™ 3D camera

ZPawl — Wed, 17 May 2017 21:56:08 GMT

Hi,

I have same problem with Razer Stargazer. This both use same Intel RealSense 3D SR300 camera panel.

- that's all they said. I have same issues.

Re: Intel SR300 DCM failed to detect an Intel® RealSense™ 3D camera

idata — Wed, 17 May 2017 22:03:35 GMT

Hi guys,

Thanks for interested in the Intel® Realsense™ Platform.

The reason why you are not able to install the DCM is because the Depth Camera Manager doesn't recognize your Camera drivers, like the announcement states ( ) the RGB functions may work normally, but it's not guaranteed.

We would encourage you to downgrade your Windows version in order to be able to use again your SR300.

We apologize for any inconvenience that this may cause.

Best Regards,

-Jose P.

Re: Intel SR300 DCM failed to detect an Intel® RealSense™ 3D camera

MWald3 — Thu, 18 May 2017 01:48:07 GMT

Really, that's the OFFICIAL statement?

Tell me oh Intel technicians, Why the camera was working since End of March PERFECTLY until yesterday when a driver:

Disabled the camera yesterday. Feel free to take your time fixing it, as we all send our cameras back and get on Social Media "Praising" your accomplishments.

Not cool. If it's not broken, don't fix it.

Re: Intel SR300 DCM failed to detect an Intel® RealSense™ 3D camera

EBrou — Thu, 18 May 2017 02:14:02 GMT

Hi,

Unfortunately, that's not gonna cut it. There are features from the Creator Update that we'll use and therefore we'll wait for an updated driver which fixes the issue. Is there an estimated ETA? It's not like the Creator Update was such a surprise for anyone out there and that as far as I know, the problem is far from new.

Regards,

Étienne

Re: Intel SR300 DCM failed to detect an Intel® RealSense™ 3D camera

GMorg3 — Thu, 18 May 2017 05:26:57 GMT

Really? That is your explanation? Let me clue you in on something. Until the 5/8/17 drivers were released, my cam worked fine on 16193. Which is a Redstone 3 build. So I do not know where you got your information. But it is wrong. And it does work on Creators Update.

Re: Intel SR300 DCM failed to detect an Intel® RealSense™ 3D camera

idata — Thu, 18 May 2017 19:15:16 GMT

Hi guys,

I understand that it is frustrating, if I were in your position I would probably feel the same way. I just wanted to let know that a possible workaround has been published in the Realsense Forum ( ), the announcement points to a thread ( ) created by Slothameedees where he shares the steps that he followed in order to fix this issue.

Best Regards,

-Jose P.

Re: Intel SR300 DCM failed to detect an Intel® RealSense™ 3D camera

MWald3 — Thu, 18 May 2017 22:23:38 GMT

Yes I went through that step by step. I know that it worked for that person on 3 PC's. But I tried it five times on ONE PC and still didn't get it to work...

So What's the current status on this issue? Is it a high severity issue or low?

Re: Intel SR300 DCM failed to detect an Intel® RealSense™ 3D camera

idata — Fri, 19 May 2017 19:20:45 GMT

Hi MatthewW,

I'm sorry to hear that the workaround didn't work for you. This is a high priority issue to us, our Engineers are working diligently in order to fix this issue.

We appreciate your patience.

Best Regards,

-Jose P.

Re: Intel SR300 DCM failed to detect an Intel® RealSense™ 3D camera

MWald3 — Sat, 20 May 2017 01:20:17 GMT

Now I think it's beyond operational status. Now I have tried the camera on 2 machines and a Virtual Machine, and it won't activate. All because I tried to update the firmware like it said in that post.

Good lord, what have I done?

Re: Intel SR300 DCM failed to detect an Intel® RealSense™ 3D camera

MWald3 — Sat, 20 May 2017 01:22:39 GMT

Re: Intel SR300 DCM failed to detect an Intel® RealSense™ 3D camera

MWald3 — Sat, 20 May 2017 03:27:04 GMT

Ok, I am not one to give up easily. So.. I made a total backup of my Current Drive C. Reformatted and reinstalled 15063 (Creator's Update) from scratch.

Lookee what I see, Virtual Driver! Awesome. Next we try to play some video on it.,

Do you see what I see? My snacks. so this works on Creator's update. Now let's break it.

I have NOT turned on the option for "Give me updates for other Microsoft Products when I update Windows" yet. That's in a minute. Restart after the updates. OK.

Creating another reply Part 2

Re: Intel SR300 DCM failed to detect an Intel® RealSense™ 3D camera

MWald3 — Sat, 20 May 2017 03:37:59 GMT

Reboot and look what version we have now and ... The virtual Driver is STILL THERE!

We turn on the option:

I'm sure within a few days or less there will be an update that shows the Intel - Image from 5/8/2017.

And shortly afterwards look:

Looks like we have a Depth driver just got installed.. let me reboot and see if it's trashed.

Before: and After in Part 3

Re: Intel SR300 DCM failed to detect an Intel® RealSense™ 3D camera

MWald3 — Sat, 20 May 2017 03:43:57 GMT

Part 3 is a reboot and still working. But I fear an update will make it not work again.. Stay Tuned.

Re: Intel SR300 DCM failed to detect an Intel® RealSense™ 3D camera

idata — Mon, 22 May 2017 17:16:17 GMT

Hi MatthewW,

Thanks for sharing your results! It will be useful for other members in the community.

We will let you know for any update developments regarding this issue.

Best Regards,

-Jose P.

Re: Intel SR300 DCM failed to detect an Intel® RealSense™ 3D camera

EBrou — Wed, 31 May 2017 11:04:46 GMT

Unfortunately, no, this doesn't work.

The issue is not resolved.

Re: Intel SR300 DCM failed to detect an Intel® RealSense™ 3D camera

idata — Wed, 31 May 2017 19:24:55 GMT

Hi EtienneB,

Yes, we are aware that this is issue is not solved yet. At the moment, we have only shared workarounds, so they may or may not work. As soon as we have this issue solved, we will be making an announcement in the Realsense community.

Thanks for your understanding.

Best Regards,

-Jose P.

Re: Intel SR300 DCM failed to detect an Intel® RealSense™ 3D camera

MWald3 — Sun, 11 Jun 2017 20:32:54 GMT

And here it is, 3 weeks later.

Still working. But in many cases a fresh install isn't an option.

Re: Intel SR300 DCM failed to detect an Intel® RealSense™ 3D camera

GMorg3 — Mon, 12 Jun 2017 13:43:22 GMT

DO make it sooner than later. No excuse whatsoever for people to be having this issue. None! Get this taken care of.

"This message was posted on behalf of Intel Corporation

Hi EtienneB,

Thanks for your understanding.

Best Regards,

-Jose P."

Re: Intel SR300 DCM failed to detect an Intel® RealSense™ 3D camera

JTees1 — Wed, 20 Dec 2017 16:30:48 GMT

This is still happening. My machine just updated to Creators update and then boom camera did not work. It wont let me reinstall the driver as it tries to update camera firmware and fails. Anyone got around this problem?!