topic Re: Problem with Intel Realsense SR 300 camera in Items with no label

Problem with Intel Realsense SR 300 camera

SKumb1 — Tue, 20 Dec 2016 08:11:44 GMT

I have a SR300 camera and have major problem with it. When an application is activating the camera, the led gives one little blink and the camera disconnects itself. I hear the windows USB-disconnect sound which is followed by the USB connect sound.

Every application I try gives the same result.

install intel_rs_dcm_sr300_3.3.27.5718

intel_rs_sdk_offline_package_10.0.26.0396

I even completely re-installed my PC because I thought it has something to do with a windows update.

Tried every usb3 port. Reinstalled everything a thousand times.

I have attached snaps of this work. Please help me.

Re: Problem with Intel Realsense SR 300 camera

MMark14 — Tue, 20 Dec 2016 11:10:14 GMT

check out the other post about this problem

Re: Problem with Intel Realsense SR 300 camera

idata — Tue, 20 Dec 2016 22:41:23 GMT

Hi Shyam_Quadtech,

This thread is very similar to the post that Ipas mentioned: https://communities.intel.com/thread/109177 https://communities.intel.com/thread/109177, the best recommendation that I can give you is to check it.

Have a nice day.

Regards,

-Leonardo

Re: Problem with Intel Realsense SR 300 camera

SKumb1 — Thu, 22 Dec 2016 07:12:32 GMT

Hello Sir,

As you mentioned in reply, I send you the information about msinfo32 and sdk_log.

Please find the attachments.

Thank you.

Re: Problem with Intel Realsense SR 300 camera

idata — Fri, 23 Dec 2016 18:40:53 GMT

Hi Shyam_Quadtech,

Thank you so much for the information provided, we are going to continue the support of your case on the other thread to avoid confusions. https://communities.intel.com/thread/109177 https://communities.intel.com/thread/109177

Have a nice day.

Regards,

-Leonardo

Re: Problem with Intel Realsense SR 300 camera

SKumb1 — Mon, 26 Dec 2016 06:58:32 GMT

Hello Sir,

Thanks for your reply. I am waiting for your valuable response.