topic Re: Mega issues with SR300 , SDK runtime and face rig in Items with no label

Mega issues with SR300 , SDK runtime and face rig

hhorv — Wed, 08 Nov 2017 20:47:10 GMT

i've just got an SR300, i've read through all of the discussions and such on here followed advice but seem to be having problems still.

I can't get it to track my hands and hand movement.

I'm using a logitech C920 and the SR300 together.

on a previous install i had managed to get ti to add the real sense camera and on the left it said hand tracking ok. but there wasn't a track box around my hand etc and the avatar didnt move their hands or arms.

everything in the settings was turned on so realsense track hands,cheeks and toungue.

(incidentily it was tracking the tongue and cheek movement fine)

my Depth camera manage is on 3.3 and so on.

I uninstalled everything to wipe the slate clean but now I can add the Reasense camera.

It's going back to saying couldnt find SDK runtime etc

I tried follow another ppost which said to go into the steam directory and install manually.

which is did but the installer crash and said intergrity check failed "source file is incorrect intel_rs_sdk_runtime ... "

But this gets to a point and says that this source file

intel_rs_sdk_runtime_intel_lanternrock_10_0_26_396.msi

Is incorrect

any help would be appreciated

Re: Mega issues with SR300 , SDK runtime and face rig

MartyG — Wed, 08 Nov 2017 21:07:09 GMT

The SR300 DCM should be installed first and then the RealSense SDK second. Did you do the installation in this order, please?

Also, did you install the 10_0_26 SDK - also known as '2016 R2' - using the 2.8 GB install file?

Re: Mega issues with SR300 , SDK runtime and face rig

hhorv — Wed, 08 Nov 2017 21:09:32 GMT

Hi Marty,

Yeah installed camera first then the sdk.

I've installed R2 but it said it was only 1.7gb when installing.

Re: Mega issues with SR300 , SDK runtime and face rig

MartyG — Wed, 08 Nov 2017 21:21:42 GMT

Yeah you're right, it is 1.8 GB. Sorry, my memory broke for a moment.

Also, Facerig has a free version specially for RealSense on Steam called IRFacerig that is more suited to RealSense - is this the one you are using, or are you using the normal Facerig that is for ordinary webcams?

http://store.steampowered.com/app/377590/IRFaceRig/ IRFaceRig on Steam

Re: Mega issues with SR300 , SDK runtime and face rig

hhorv — Wed, 08 Nov 2017 21:34:19 GMT

Not a problem, appreciate the help I have IRfacerig installed but when I open that now I just get a sdk runtime not present etc etc.

Also I'm correct in thinking that IRfacerig doesn't support the hand gestures etc.

I'm away for a couple of days. So will have to follow this up on friday properly.

I'll post up my specs and stuff to make sure I'm not missing something stupid.

Re: Mega issues with SR300 , SDK runtime and face rig

MartyG — Wed, 08 Nov 2017 21:46:55 GMT

I found there is an update for the regular Facerig that adds RealSense support, including hands.

http://store.steampowered.com/app/420824/FaceRig_support_for_Intel_RealSense/ FaceRig support for Intel® RealSense™ on Steam

Re: Mega issues with SR300 , SDK runtime and face rig

hhorv — Fri, 10 Nov 2017 14:46:45 GMT

Hey Marty

SO i've uninstalled everything again,

plugged the camera into usb 3 port.

installed the DCM

installed the SDK

and rebooted.

looking at device manager it only has the virtual driver installed. I seem to remember there 3 things the last time I installed

I've got the facerig update installed (atl east steam tells me i have) and whenever I click that button in steam it just opens facerig and does nothing.

i've tried using an offline installer for the SDK this time to see if it makes a difference. but appears to just be the same.

and when i run the SDK sample browser all the hands tracking apps and consoles crash

Re: Mega issues with SR300 , SDK runtime and face rig

hhorv — Fri, 10 Nov 2017 14:55:33 GMT

*Update*

it now lets me add realsense trackers but still isn't working correctly. i'll come back with an update for you later

Re: Mega issues with SR300 , SDK runtime and face rig

MartyG — Fri, 10 Nov 2017 14:57:36 GMT

Yes, you should have three RealSense drivers installed.

A way to get the latest RGB, Depth and Virtual drivers for the camera is to go into the Device Manager, right-click on each of these drivers and select Uninstall til there are no drivers listed for your camera. Pull the camera out of the USB 3.0 port, wait a couple of seconds and re-insert the camera into the USB port. Windows 10 should then automatically re-download the latest SR300 drivers from the internet instead of having to do it through the DCM installer.

Re: Mega issues with SR300 , SDK runtime and face rig

hhorv — Fri, 10 Nov 2017 15:00:49 GMT

yeah it hasn't done that once on all the install attempts. only ever installs the VD

Re: Mega issues with SR300 , SDK runtime and face rig

MartyG — Fri, 10 Nov 2017 15:09:47 GMT

Can you post your specs please like you suggested earlier so they can be checked?

Re: Mega issues with SR300 , SDK runtime and face rig

hhorv — Fri, 10 Nov 2017 15:16:52 GMT

yes sorry

Processor Intel(R) Core(TM) i7-4930K CPU @ 3.40GHz, 3401 Mhz, 6 Core(s), 12 Logical Processor(s)

OS Name Microsoft Windows 10 Home

Version 10.0.16299 Build 16299

Other OS Description Not Available

OS Manufacturer Microsoft Corporation

System Name HUGOSPC

System Manufacturer System manufacturer

System Model System Product Name

System Type x64-based PC

System SKU SKU

BIOS Version/Date American Megatrends Inc. 0801, 04/07/2014

SMBIOS Version 2.7

Embedded Controller Version 255.255

BIOS Mode UEFI

BaseBoard Manufacturer ASUSTeK COMPUTER INC.

BaseBoard Model Not Available

BaseBoard Name Base Board

Platform Role Desktop

Secure Boot State On

PCR7 Configuration Binding Not Possible

Windows Directory C:\WINDOWS

System Directory C:\WINDOWS\system32

Boot Device \Device\HarddiskVolume2

Locale United Kingdom

Hardware Abstraction Layer Version = "10.0.16299.15"

Username hugospc\Kidchameleon

Time Zone GMT Standard Time

Installed Physical Memory (RAM) 24.0 GB

Total Physical Memory 23.9 GB

Available Physical Memory 19.3 GB

Total Virtual Memory 27.8 GB

Available Virtual Memory 21.0 GB

Page File Space 3.88 GB

Page File C:\pagefile.sys

Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and the device is not InstantGo, Un-allowed DMA-capable bus/device(s) detected, TPM is not usable

Hyper-V - VM Monitor Mode Extensions Yes

Hyper-V - Second Level Address Translation Extensions Yes

Hyper-V - Virtualisation Enabled in Firmware Yes

Hyper-V - Data Execution Protection Yes

Re: Mega issues with SR300 , SDK runtime and face rig

MartyG — Fri, 10 Nov 2017 15:24:00 GMT

Your i7-4930K processor is a 4th generation 'Ivy Bridge-E' one. Although the R200 camera model can use 4th generation, the SR300's official minimum spec is for a 6th generation 'Skylake' processor. This may be why the SR300 is having problems on that particular PC.

Re: Mega issues with SR300 , SDK runtime and face rig

hhorv — Fri, 10 Nov 2017 15:26:24 GMT

ahh crap :/

my bad.

it's odd as it seems to be working at times but then bugs out. right leap motion itis i guess..

thank you very much for your help marty, it's really appreciated.

Re: Mega issues with SR300 , SDK runtime and face rig

MartyG — Fri, 10 Nov 2017 15:46:14 GMT

You're very welcome. I was glad to be able to help, even if the outcome was not the one hoped for.

If you've only just bought the SR300 within the last 90 days and got it from the Intel Click online store, you may be able to file a claim for a refund (not replacement, since it would do you no good on your PC) by emailing mailto:click.support@intel.com click.support@intel.com

https://www.intel.co.uk/content/www/uk/en/support/articles/000023505/emerging-technologies/intel-realsense-technology.html https://www.intel.co.uk/content/www/uk/en/support/articles/000023505/emerging-technologies/intel-realsense-technology.ht…

Re: Mega issues with SR300 , SDK runtime and face rig

hhorv — Fri, 10 Nov 2017 15:49:32 GMT

I'd like to keep the camera, to be honest as I wanted to try it with C4D for 3D scanning and so on.

I think it'll mean having to upgrade my whole motherboard to be able to get one of the proper processors that works.

plus it still works as a webcam on my pc haha

anyways thanks again