topic Re: # HOT!# CPU ERR2 issue on intel S2600CW platform(Dual CPUs) in Items with no label

# HOT!# CPU ERR2 issue on intel S2600CW platform(Dual CPUs)

LWu16 — Fri, 16 Mar 2018 03:40:21 GMT

Unfortunately, My S2600CW server restarted 2 times unexpectedly several days ago. I want to get the reason, my DB server is not reliable any more.

From the BMC SEL Log, i found CPU ERR2 was noted. But there was no any other related SEL items about this issue.[Reset on ERR2 was enabled]

No PCIE related SEL...

Here is the BMC log:

first time:

From the SEL HEX log, (RID:0021), ED:81 02, i get CPU2 caused ERR2

second time:

Similarly, but i get SEL log ** ED:81 03, CPU1 & CPU2 cause the ERR2.

But it's not enough to get the really root cause.

Any experts can help to analyze the possible reason? Or how to get the root cause?

BR// Marvin

Re: # HOT!# CPU ERR2 issue on intel S2600CW platform(Dual CPUs)

MartyG — Fri, 16 Mar 2018 07:32:36 GMT

Hi Longfei,

The best place to post your question is in the Processors forum, as this is the forum for RealSense cameras. Thanks!

Re: # HOT!# CPU ERR2 issue on intel S2600CW platform(Dual CPUs)

idata — Sat, 17 Mar 2018 00:23:31 GMT

Hello Longfei,

This is an indicator of a catastrophic error on CPU 2, and for these type of cases, a replacement is applied. However, before we proceed, is there a way for you to swap processors, run the log utility and check if the error follows the processor or if it stays on socket 2.

Once we get this information, the next step is to create a warranty case and replace the faulty component.

Re: # HOT!# CPU ERR2 issue on intel S2600CW platform(Dual CPUs)

idata — Thu, 22 Mar 2018 02:17:49 GMT

Hello,

I am following up on case 0338852. Is there any update on this case? Do you need further assistance for the same?