topic Re: "installer is not designed to update" error in Items with no label

"installer is not designed to update" error

JJ_Su — Mon, 24 Oct 2016 20:11:53 GMT

I am trying to set up my R200 camera without much success.

I have tried with and without camera plugged in. Tried rebooting multiple times.

What does this error message mean? I couldn't much info online.

Thanks!

Re: "installer is not designed to update" error

idata — Tue, 25 Oct 2016 14:52:38 GMT

Hello jysung,

To better assist you, could you please reply with your system configuration, laptop model?

In order to get the system information you can use the https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Intel® System Support Utility, this utility provide us a detailed scan, report, and analysis of your computer system information and devices. Intel SSU produces an output file that can be saved, viewed, and uploaded on this thread.

Best regards,

Ivan

Re: "installer is not designed to update" error

JJ_Su — Tue, 25 Oct 2016 18:13:48 GMT

Hello Ivan,

I have attached the information. It happens on both desktop and laptop. Tried different USB3 ports as well.

Attached is the information of the desktop.

Help will be greatly appreciated. We are blocked by not being able to use this new sensor for our development.

Thanks,

Jae

Re: "installer is not designed to update" error

idata — Wed, 26 Oct 2016 16:45:08 GMT

Hello jysung,

Thank you for the information, please try the following:

From your computer manufacturer website download the latest chipset driver, install it and restart your system.
Download the Intel® Management engine driver from your computer manufacturer website, reinstall it and restart your system.
Download the latest https://downloadcenter.intel.com/download/25044/Intel-RealSense-Depth-Camera-Manager Intel® RealSense™ Depth Camera Manager, make sure you download the intel_rs_dcm_r200

Before you install the new version of DCM, you may first uninstall the old version of DCM on your system. This can be done by using Windows Control Panel's "Program" option.

Install the DCM and make sure you have an Intel RealSense Camera R200 connected to a USB3 port of your system.

If the problem persists, I suggest you to post your issue at the following link:

https://software.intel.com/en-us/forums/realsense https://software.intel.com/en-us/forums/realsense

Thanks,

Ivan

Re: "installer is not designed to update" error

idata — Thu, 27 Oct 2016 20:44:36 GMT

Hello Jae,

In order to help us troubleshoot this issue further, please provide the DCM installation logs by following these steps.

Please collect all logs from directories

%temp%\micl_tmp_%username%
%windir%\Temp\micl_tmp_SYSTEM
%windir%\INF\setupapi.*

%TEMP% is typically, "C:\Users\\AppData\Local\Temp." %windir% is typically "C:\Windows".

Please zip and attach data in all of these directories.

Thank you,

Jesus Garcia

Intel Customer Support

Re: "installer is not designed to update" error

JJ_Su — Mon, 31 Oct 2016 17:43:42 GMT

Hi Jesus,

micl_tmp_SYSTEM was empty.

I have included logs from micl_tmp_%username% and setupapi.*

Thanks,

Jae

Re: "installer is not designed to update" error

idata — Mon, 31 Oct 2016 22:44:46 GMT

Hello Jae,

Thank you for the information, it was helpful. We found that the FW currently on your camera is 2.0.68.8 which is an incorrect FW. Where did you purchase this camera and when?

Please provide us with the serial number of the camera as well so we can trace it. The serial number is located in the sticker with the QR code behind the camera. It is the bottom-most number beneath the MM# .

Regards,

Jesus

Intel Customer Support

Re: "installer is not designed to update" error

JJ_Su — Mon, 31 Oct 2016 22:56:46 GMT

Hello Jesus,

We bought it from the Intel store on Oct 10th.

http://click.intel.com/intel-realsense-developer-kit-r200.html Intel® RealSense™ Developer Kit for Tablets R200

Our order id was CLK00220755

Serial # is 2461004007

Please let me know if you need more information.

Regards,

Jae

Re: "installer is not designed to update" error

idata — Tue, 01 Nov 2016 22:47:27 GMT

Thank you for the information Jae. I am pursuing this with engineering.

Best regards,

Jesus

Intel Customer Support

Re: "installer is not designed to update" error

JJ_Su — Thu, 03 Nov 2016 21:01:34 GMT

Hi Jesus,

Is there any update on it?

If we received faulty unit, could we just get it replaced?

We would really like to start using R200 sensor.

Regards,

Jae