topic Re: Some problem with my new Realsense D415 in Items with no label

Some problem with my new Realsense D415

MTont — Tue, 22 May 2018 07:17:18 GMT

Hello, I bought 2 intel D415 and I've the same problems with both of them. 1- Even if I plug the cams in a USB3 slot my Pc recognize them as USB2. 2 - In the intel viewer I can see the camera (with USB2 in the device name) but if I try it on Unity with the wrapper, unity give me this error: "xception: Failed to resolve request. No device found that satisfies all requirements rs2_config_resolve(config:0000000051C31C90, pipe:0000000051C31810) Intel.RealSense.Helpers+ErrorMarshaler.MarshalNativeToManaged (IntPtr pNativeData) Intel.RealSense.Config.Resolve (Intel.RealSense.Pipeline pipe) RealSenseDevice.Awake () (at Assets/Scripts/RealSenseDevice.cs:87)" 3 - I tried a lot of times to update the firmware but it give me this error: Intel (TM) Firmware Update: [1] Intel(R) RealSense(TM) 415 Depth (FW Version: 5.8.15.0) Enter camera number to update: (any out of bounds index to go back to main menu)1 Enter path and filename (e.g. c:\Documents\newFirmware.bin: )c:\firmware.bin Updating firmware to c:\firmware.bin No DFU device was connected Failed to burn firmware and then I need to unplug an replug the camera in order to detect it again Thank you! Mattia

Re: Some problem with my new Realsense D415

MartyG — Tue, 22 May 2018 07:31:33 GMT

Could you please first try unplugging the camera and then inserting it quickly and firmly? If you do so, there is a greater chance of the camera being detected correctly as a USB 3.0 device than if you insert it slowly.

Re: Some problem with my new Realsense D415

MTont — Tue, 22 May 2018 08:22:47 GMT

Hi Marty! thank you for the answer.

I tried that, but it didn't work...

Re: Some problem with my new Realsense D415

MartyG — Tue, 22 May 2018 09:03:46 GMT

Do you have another USB 3.0 port that you can try the camera in?

Re: Some problem with my new Realsense D415

MTont — Tue, 22 May 2018 10:21:03 GMT

Yes I tried...now I'm trying in an other computer and it seems to work. I'll let you know

Re: Some problem with my new Realsense D415

MTont — Tue, 22 May 2018 10:52:50 GMT

Ok..

I updated the firmware in the 2 cameras in the new pc.

Now when I connect the camera to the first pc I need to plug the cable strongly and sometimes it works.

What can I do? I mean...I need that it works everytime

Should I change the cable? Is it possible that the problem is the cable in both cams?

Re: Some problem with my new Realsense D415

MartyG — Tue, 22 May 2018 11:10:18 GMT

Intel's engineers are currently looking at the USB2 problem, according to the release notes for the firmware. When fixed, it should be included in an upcoming firmware version. This is how they describe it on their to-do list:

"D400 Series cameras intermittently enumerated as USB2 device on unplug / plug"

Re: Some problem with my new Realsense D415

MTont — Tue, 22 May 2018 12:09:44 GMT

Ok, thank you very much!

Re: Some problem with my new Realsense D415

MTont — Tue, 22 May 2018 12:30:12 GMT

Sorry, I've another problem. I downloaded the "Dynamic Calibrator".

If I try to calibrate the camera it says:

Error: calibration tables ondevice are ot supported....

I think that I'm using the last firmware (05.09.11.00)

Re: Some problem with my new Realsense D415

MartyG — Tue, 22 May 2018 12:34:40 GMT

Somebody else reported this problem a week ago and an Intel support agent was involved in the case but a solution has not been found yet. I recommend making a comment on this page so that the Intel support agent can try to help you with it too.

Re: Some problem with my new Realsense D415

idata — Tue, 29 May 2018 21:31:54 GMT

Hello Guys,

The problem with the calibration is that the calibration tables of the camera and the Dynamic Calibration tool do not match. We will be uploading an updated version of the Dynamic Calibration tool that fixes the problem but we don't have a timeline for doing so yet.

Best Regards,

Juan N.