error with realsense camera sr300

MSaen — Thu, 24 May 2018 17:54:49 GMT

Hi, My name is Marco. a few months ago my camera stops working since then i been trying to fix it but it does not work. Sometimes i can open the regular camera but not always. Hope you can helpme. I'm attaching some information that i think it will help you. thanks.

Re: error with realsense camera sr300

idata — Thu, 24 May 2018 23:55:33 GMT

Hello Saenzco,

Thank you for your contacting Intel® RealSense™ support.

Some of the troubleshooting we recommend for this issue is to reinstall the camera driver, the instructions to reinstall the driver can be found on the following link:

https://www.intel.com/content/www/us/en/support/articles/000023694/emerging-technologies/intel-realsense-technology.html

There are many workarounds posted in the RealSense Community but they don't work for all users.

https://communities.intel.com/thread/113973 https://communities.intel.com/thread/113973

If after using the workaround you still have the issue please run and capture the logs of the DxDiag, as explained in the following link:

https://support.microsoft.com/en-us/help/4028644/windows-open-and-run-dxdiagexe

Also please provide us the driver installation logs, as explained in the attached image.

Is the camera embedded or peripherial?

Does the issue showed up after a Windows 10 update?

Have you performed a recovery to factory settings in your computer?

I will be waiting for your feedback.

Best Regards,

Juan N.

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error with realsense camera sr300

Re: error with realsense camera sr300