topic Re: Can't Set Up VF0800 or Update Drivers in Items with no label

Can't Set Up VF0800 or Update Drivers

ECoop1 — Mon, 22 Jan 2018 04:00:14 GMT

I was recently given a RealSense camera for a school project, and I haven't been able to get it working. The model listed on the device and in the box is VF0800, which I haven't been able to find much information about online, all of the links just mention the F200 and the other newer cameras. When plugged in, Windows 10 recognizes it in the device manager, but it doesn't show up as an imaging device, it instead shows up under "Universal Serial Bus Devices" as an "F200 3D camera device" and under "Sound, Video, and Game Controllers" and under "Audio Inputs" as the VF0800.

I tried both downloading the drivers from Creative's website and manually installing the DCM, but both of those installers crash after getting admin access and starting up, so I haven't been able to actually do anything with it yet. I also tried opening the Intel Driver Update Utility, which crashes as well.

The microphone works fine, it showed up in OBS and worked when selected, but the camera doesn't show up and all the Intel software I've downloaded doesn't run. What should I try differently?

Re: Can't Set Up VF0800 or Update Drivers

idata — Mon, 22 Jan 2018 22:12:52 GMT

Hello whitegrimreaper,

Thank you for contacting Intel® RealSense™ Technology support.

For future references, your ticket number is 03216943. Please keep this number handy in case you are asked for it.

In order to further assist you and to begin diagnosis and consequent troubleshooting that could take us to a resolution; we would appreciate if you could, please, reply to this post with the following, important and basic information:

1. Version of windows and build that you are currently using.

2. The manufacturer and model of you personal computer (PC).

3. The status of the driver currently installed on your PC, you can find it out by opening your PC's Device Manager (in case you don't know how, you can check https://www.isunshare.com/windows-10/7-ways-to-access-device-manager-in-windows-10.html) and expanding the section called Imaging Devices. There, you will be able to find the RealSense™ device, and it will display the full name of the camera.

We will be looking forward for your reply.

Best regards,

Josh B.

Intel Customer Support

Re: Can't Set Up VF0800 or Update Drivers

ECoop1 — Mon, 22 Jan 2018 22:35:18 GMT

In response to your questions,

1. Windows 10 Pro, Version 1709, Build 16299.192

2. My computer was built by myself using: (https://pcpartpicker.com/list/hsqw4C https://pcpartpicker.com/list/hsqw4C)

CPU: Intel - Core i7-6700K 4.0GHz Quad-Core Processor

Motherboard: Gigabyte - GA-Z170X-UD5 ATX LGA1151 Motherboard

Memory: Corsair - Vengeance LPX 16GB (2 x 8GB) DDR4-2666 Memory

Video Card: MSI - GeForce GTX 1080 8GB Founders Edition Video Card

Power Supply: EVGA - SuperNOVA G2 850W 80+ Gold Certified Fully-Modular ATX Power Supply

3. The camera does not appear under "Imaging devices", but it does appear under "Universal Serial Bus Drivers" as

Intel(R) RealSense(TM) 3D Camera (Front F200) Device

I also downloaded drivers from Creative's website, so it shows up under "Sound, Video and Game Controllers" as

Creative 3D Gesture Camera VF0800

and under "Audio inputs and outputs" as

Microphone Array (Creative 3D Gesture Camera VF0800)

Re: Can't Set Up VF0800 or Update Drivers

idata — Tue, 23 Jan 2018 19:23:20 GMT

Hello whitegrimreaper,

Thank you for your reply.

In order to further assist you with your inquiry we need you to provide us with the following information:

• Please, Collect Logs by following this step by step guide:

https://www.intel.com/content/www/us/en/support/articles/000023596/emerging-technologies/intel-realsense-technology.html

We will be looking forward to your reply sharing this information.

Best regards,

Josh B.

Intel Customer Support

Re: Can't Set Up VF0800 or Update Drivers

ECoop1 — Wed, 24 Jan 2018 10:13:07 GMT

Hello

I've attached driver installation logs and my system info file

Thanks

Re: Can't Set Up VF0800 or Update Drivers

idata — Wed, 24 Jan 2018 17:56:40 GMT

Hello whitegrimreaper,

Thank you for your reply and the information provided.

We are going to be working on reviewing the Log files you shared with us.

We will reply back to you as soon as we have any updates.

Thank you for your patience and understanding on this matter.

Best regards.

Josh B.

Intel Customer Support

Re: Can't Set Up VF0800 or Update Drivers

idata — Wed, 24 Jan 2018 20:41:33 GMT

Hello whitegrimreaper,

We examined your log files and found that your camera is stuck in recovery mode. This means that it is essentially broken and there is no way to recover it. Unfortunately, there is nothing we can do at this point.

For project and development work, we recommend you check out the latest Intel RealSense D400 series cameras available for sale at https://click.intel.com/realsense.html.

Regards,

Jesus

Intel Customer Support