topic OT: how do I report problems with the business portal / Premier Support? in Intel® Fortran Compiler

OT: how do I report problems with the business portal / Premier Support?

Simon_Geard — Mon, 14 Oct 2013 11:20:46 GMT

I received an email telling me that a problem I reported about the compiler had received a response. I followed the link which is now to Premier Support through the business portal but I just can't understand what it's telling me or find the response to which the email referred. More to the point I can't find how to request support for Premier Support since it it doesn't list itself in the products. Does anyone know?

Thanks.

I've asked our Premier

Steven_L_Intel1 — Mon, 14 Oct 2013 15:09:49 GMT

I've asked our Premier Support experts to help you on this.

I too am puzzled as to how to

warwickb1 — Thu, 17 Oct 2013 07:52:32 GMT

I too am puzzled as to how to lodge an issue with Premium Support about Intel Visual Fortran. In this case it is a licensing issue. It was explained athttp://software.intel.com/en-us/comment/1758328#comment-1758328on 1st October - to no avail. I therefore need to contact Premier Support somehow! I've tried under 'Software Products'. Athttps://businessportal.intel.com/irj/portal/IntelPremierSupportUserI did searches for 'visual fortran' and just 'Fortran' but it didn't find anything.

@warwickb - Your IPS account

Kevin_D_Intel — Thu, 17 Oct 2013 11:03:00 GMT

@warwickb - Your IPS account currently does not have any product access enabled so when using SUBMIT ISSUE your product list would render empty. I escalated that to others who can enable the appropriate product access (per your product subscription) for you. I also posted a reply to your other thread to try to help resolve the license matter.

To submit issues against Intel Premier Support itself, click help first (the ? shown in top image), then click Experiencing a Problem with the Tool (shown in lower image) to send an email (to: IPS@intel.com Subject: Question/Feedback: Intel Premier Support)

warwickb, I believe I fixed

Steven_L_Intel1 — Thu, 17 Oct 2013 15:37:30 GMT

warwickb, I believe I fixed the problem for you - you should now see the products when you log in to IPS.

Thanks, Steve. Now I see how

warwickb1 — Fri, 18 Oct 2013 02:47:01 GMT

Thanks, Steve. Now I see how it is supposed to work. Hopefully I will remember if there is a 'next time'. I will certainly remember who will help me get it fixed.

Warwick

Good Morning,

Mark_B_2 — Mon, 24 Nov 2014 09:40:26 GMT

This comment has been moved to its own thread

James, I created a new thread

Kevin_D_Intel — Mon, 24 Nov 2014 11:13:13 GMT

James, I created a new thread for your comment under our Intel Download, Registration, and Licensing forum to enable our experts to assist with your issue. See your previous post for a link to the new thread.