topic Re:Intel UHD Graphics issue in Graphics

Intel UHD Graphics issue

guywithaquestion — Sun, 22 Aug 2021 22:09:20 GMT

Hi all,

I have a Lenovo X1 Carbon 7th Gen (Intel® Core™ i7-10710U CPU @ 1.10GHz) with Intel UHD Graphics. I just updated the firmware to 30.0.100.9805 dated 7/23/2021.

I can no longer access 5120x1440 resolution on my Samsung CRG90 49" monitor over HDMI or DP and am limited to 3840x1080.

Has anyone experienced this issue?

Re:Intel UHD Graphics issue

Alberto_R_Intel — Mon, 23 Aug 2021 20:22:24 GMT

guywithaquestion, Thank you for posting in the Intel® Communities Support.

In order for us to provide the most accurate assistance on this scanerio, we just wanted to confirm a few details about your system:

Is this a new computer?

When did you purchase it?

Were you able to use the 5120x1440 resolution before?

When did the issue start?

Did you make any recent hardware/software changes besides installing Intel® graphics driver version 30.0.100.9805?

Is there any particular reason why you installed that driver version?

Are you using adapters, converters, or docking stations to connect the monitor to the computer?

Which Windows* version are you using?

Does the problem happen at home or in the work environment?

Please attach the SSU and Intel® GRaphics report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600

https://www.intel.com/content/www/us/en/support/articles/000005848/graphics.html

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

Re: Re:Intel UHD Graphics issue

guywithaquestion — Fri, 27 Aug 2021 13:53:52 GMT

In order for us to provide the most accurate assistance on this scanerio, we just wanted to confirm a few details about your system:

Is this a new computer? I purchased in December 2019

When did you purchase it? See above

Were you able to use the 5120x1440 resolution before? Yes, without any issue until Aug 22 when I updated the driver

When did the issue start? See above

Did you make any recent hardware/software changes besides installing Intel® graphics driver version 30.0.100.9805? No

Is there any particular reason why you installed that driver version? Intel Driver Support Assistant said there was an update available... Should I not update when it says to? That seems silly

Are you using adapters, converters, or docking stations to connect the monitor to the computer? No

Which Windows* version are you using? Windows 10 Pro, Version 21H1

Does the problem happen at home or in the work environment? Either

Re:Intel UHD Graphics issue

Alberto_R_Intel — Fri, 27 Aug 2021 18:04:47 GMT

guywithaquestion, Thank you very much for providing that information.

In order for us to be able to look deeper into the system configuration, could you please provide the SSU and Intel® Graphics report:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...

https://www.intel.com/content/www/us/en/support/articles/000005848/graphics.html

Regards,

Albert R.

Intel Customer Support Technician

Re:Intel UHD Graphics issue

Alberto_R_Intel — Thu, 02 Sep 2021 22:06:21 GMT

Hello guywithaquestion, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technician

Re:Intel UHD Graphics issue

Alberto_R_Intel — Wed, 08 Sep 2021 20:36:38 GMT

Hello guywithaquestion, Since I have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.

Regards,

Albert R.

Intel Customer Support Technician