topic Re: UHD 630 update 9805 driver issues in Graphics

UHD 630 update 9805 driver issues

Bob07 — Sun, 29 Aug 2021 18:12:08 GMT

the latest update caused some issues in certain games, stuttering freezes or longer loading times, one of the games that got completely ruined is assassin screed rouge were a huge freezes and spikes appears even when loading the main menu, i checked the task manager and saw that the GPU usage drops to 0% when the freezes accurs , i rolled back to the previous update and the game run just fine some games saw significant improvements after the update while others becomes unplayable.

my system:

i3 7100 3.9Ghz
12 Gb ram dual channel

Re: UHD 630 update 9805 driver issues

Bob07 — Sun, 29 Aug 2021 18:24:22 GMT

my bad is this the right place to report for issues ?

Re:UHD 630 update 9805 driver issues

David_G_Intel — Wed, 08 Sep 2021 20:38:41 GMT

Hello Bob07

Thank you for posting on the Intel️® communities. To investigate this request, we need more information:

Driver with problems
Drivers tested
Games/apps affected
Steps to replicate the issue
Screenshots/videos of the issue (if possible)
Intel® System Support Utility (Intel® SSU) results
- Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
- Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".
- Click on the menu where it says "Summary" to change to "Detailed View".
- To save your scan, click on "Next", then "Save".

This will help us get a better understanding of the problem and get a solution for you.

Regards,

David G

Intel Customer Support Technician

Re:UHD 630 update 9805 driver issues

David_G_Intel — Wed, 15 Sep 2021 08:09:35 GMT

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

David G.

Intel Customer Support Technician

Re:UHD 630 update 9805 driver issues

David_G_Intel — Mon, 20 Sep 2021 15:03:48 GMT

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

David G.

Intel Customer Support Technician