topic Re:IntelAudioService crashes also with new intel driver, on every boot in Graphics

IntelAudioService crashes also with new intel driver, on every boot

Dick99999 — Fri, 27 Aug 2021 09:35:04 GMT

I was pleased to be noted of new Intel drivers by the Intel Driver & support assistant. Unfortunately, the crash of IntelAudioService.exe is still present at every boot.

IntelAudioService.exe, Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: System.UnauthorizedAccessException

Running:

Surface Pro 5; Windows 10 Pro 21H1 19043.1165

Intel video 30.0.100.9805 23 july 2021
Intel audio 10.27.0.10 16 april 2021
Intel HD graphics 620

=======================Added

After 5 seconds this message follows

Error: (08/27/2021 09:16:51 AM) (Source: Application Error) (User: )
Description: Faulting application name: IntelAudioService.exe, version: 1.0.140.0, time stamp: 0x5b61b912
Faulting module name: KERNELBASE.dll, version: 10.0.19041.1151, time stamp: 0x891df6d3
Exception code: 0xe0434352
Fault offset: 0x0000000000034ed9
Faulting process id: 0x15d4
Faulting application start time: 0xIntelAudioService.exe0
Faulting application path: IntelAudioService.exe1
Faulting module path: IntelAudioService.exe2
Report Id: IntelAudioService.exe3
Faulting package full name: IntelAudioService.exe4
Faulting package-relative application ID: IntelAudioService.exe5

========= second addition

I uninstalled the intel audio as suggested in other postings. Boot after the uninstaal;

(the intel audio was automaticaally reinstalled)

same errors.

Error: (08/27/2021 11:25:32 AM) (Source: Application Error) (User: )
Description: Faulting application name: IntelAudioService.exe, version: 1.0.140.0, time stamp: 0x5b61b912
Faulting module name: KERNELBASE.dll, version: 10.0.19041.1151, time stamp: 0x891df6d3
Exception code: 0xe0434352
Fault offset: 0x0000000000034ed9
Faulting process id: 0x1490
Faulting application start time: 0xIntelAudioService.exe0
Faulting application path: IntelAudioService.exe1
Faulting module path: IntelAudioService.exe2
Report Id: IntelAudioService.exe3
Faulting package full name: IntelAudioService.exe4
Faulting package-relative application ID: IntelAudioService.exe5

Error: (08/27/2021 11:25:30 AM) (Source: .NET Runtime) (User: )
Description: Application: IntelAudioService.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.UnauthorizedAccessException
at System.IO.__Error.WinIOError(Int32, System.String)
at System.IO.File.InternalCopy(System.String, System.String, Boolean, Boolean)
at IntelAudioService.AudioService.CopyFilesIfNecessary()
at IntelAudioService.AudioService..ctor()
at IntelAudioService.Program.Main()

Re:IntelAudioService crashes also with new intel driver, on every boot

Alberto_R_Intel — Mon, 30 Aug 2021 17:33:40 GMT

Dick99999, Thank you for posting in the Intel® Communities Support.

In order for us to provide the most accurate assistance on this matter, we just wanted to confirm a few details about your system:

Is this a new computer?

Are you using an external monitor, if so, what is the model of it?

Which video port are you using to connect the external monitor?

Are you working with adapters or converters to connect the monitor to the computer?

Was it working fine before?

When did the issue start?

Did you make any recent hardware/software changes besides installing Intel® graphics driver 30.0.100.9805?

Is there any particular reason why you did the driver update?

Are you using external speakers, headphones or the embedded speakers of the monitor?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

Re: Re:IntelAudioService crashes also with new intel driver, on every boot

Dick99999 — Fri, 03 Sep 2021 14:08:42 GMT

Hi Alberto,
Please see my embedded answers and the attached scan. Thanks for investigating into this error.
In order for us to provide the most accurate assistance on this matter, we just wanted to confirm a few details about your system:

Is this a new computer?

>No

Are you using an external monitor, if so, what is the model of it?

>Sometimes an AOC, however error appears with and without monitor

Which video port are you using to connect the external monitor?

>Mini display port

Are you working with adapters or converters to connect the monitor to the computer?

>No

Was it working fine before?

>Not these last months, have no log of for example 6 month ago.

When did the issue start?

> don’t know exactly, perhaps 3 month ago

Did you make any recent hardware/software changes besides installing Intel® graphics driver 30.0.100.9805?

>No (yes, windows regular updates)

Is there any particular reason why you did the driver update?

>Because of the error and was pleased to be notified by the Intel service mentioning and applying the update

Are you using external speakers, headphones or the embedded speakers of the monitor?

>Sometimes: Bluetooth audio, sometimes monitor speakers

Does the problem happen at home or in the work environment?

>Both

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600

>attached

Re:IntelAudioService crashes also with new intel driver, on every boot

Alberto_R_Intel — Fri, 03 Sep 2021 19:30:18 GMT

Hi Dick99999, You are very welcome, thank you very much for providing that information and the SSU report.

Based on the information showing in the report, the current graphics driver version installed in your system is 30.0.100.9805, which is the latest Intel® Graphics driver:

https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-10-windows-11-dch-drivers.html

Just for you to know, the Intel® drivers are generic, meaning they might not work with your platform. We always recommend to install the graphics driver provided by the manufacturer of the computer, since that driver was customized by them to work with your specific computer.

I looked in Microsoft's website and they actually have a driver package for you to install, please try to install that driver package following the instructions in the links below:

Driver Package:

https://www.microsoft.com/en-us/download/details.aspx?id=55484

Instructions:

https://support.microsoft.com/en-us/surface/download-drivers-and-firmware-for-surface-09bb2e09-2a4b-cb69-0951-078a7739e120

Also, we advise to get in contact directly with Microsoft support to confirm that the latest BIOS version is currently installed or to gather the instructions on how to do that. To report this scenario, to verify if there is a newer driver package for installation, if they can reproduce the issue using the same exact machine you are using and if a physical inspection of the device is needed, warranty option may apply for this scenario as well:

https://support.microsoft.com/

Regards,

Albert R.

Intel Customer Support Technician

Re: IntelAudioService crashes also with new intel driver, on every boot

Dick99999 — Fri, 10 Sep 2021 07:36:54 GMT

Thanks, I reinstalled that driver package for my Surface Pro from Microsoft. The error still exists. And also, the Intel Driver and Support Assistant now reports that there is a new audio driver available again. I take it that driver is the generic one. So probably that the Intel Support Assistant is not useful form me?

Re:IntelAudioService crashes also with new intel driver, on every boot

Alberto_R_Intel — Fri, 10 Sep 2021 16:54:37 GMT

Hi Pride, You are very welcome, thank you very much for letting us know those results.

We are sorry to hear the issue remains after installing the drivers provided by Lenovo, it is very strange since that is the proper driver for your platform, tested and validated by them so the computer should work with no problems with those drivers.

"Intel Driver and Support Assistant now reports that there is a new audio driver available again. He takes it that driver is the generic one", Yes, that is correct, it is not that the Intel® DSA is not useful for you, is just that the drivers reported by the application include the Intel® generic ones but also it will report the ones provided by the OEM (Original Equipment Manufacturer), so it works for your machine is just a matter of confirming if the driver being offered is actually the one provided by the OEM or if it is an Intel® generic one.

So yes, at this point the next thing to do will be to get in contact directly with Microsoft for further assistance on this matter explaining that the problem is also showing after updating the BIOS and when installing the driver's package provided by them:

https://support.microsoft.com/

Regards,

Albert R.

Intel Customer Support Technician