topic Re: I can't update intel driver in Graphics https://community.intel.com/t5/Graphics/I-can-t-update-intel-driver/m-p/1316567#M101173 <P>So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (<A href="https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-" target="_blank">https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-</A> ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.<BR /><BR /></P> <P>Doc (not an Intel employee or contractor)<BR />[Windows 11 is the new Vista]</P> Wed, 22 Sep 2021 21:42:08 GMT AlHill 2021-09-22T21:42:08Z I can't update intel driver https://community.intel.com/t5/Graphics/I-can-t-update-intel-driver/m-p/1316565#M101172 <P>Hello, I want to update my Intel driver but it won't let me, I leave images of the problem.</P> <P>pd: its on spanish<BR /><BR /><BR />i want install this:<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="índice - copia.png" style="width: 999px;"><img src="https://community.intel.com/t5/image/serverpage/image-id/19549iCA7BD235713FE369/image-size/large/is-moderation-mode/true?v=v2&amp;px=999&amp;whitelist-exif-data=Orientation%2CResolution%2COriginalDefaultFinalSize%2CCopyright" role="button" title="índice - copia.png" alt="índice - copia.png" /></span></P> <P>&nbsp;</P> <P>and the problem it is:<BR /><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="índice.png" style="width: 999px;"><img src="https://community.intel.com/t5/image/serverpage/image-id/19550i66948621CB07BFFB/image-size/large/is-moderation-mode/true?v=v2&amp;px=999&amp;whitelist-exif-data=Orientation%2CResolution%2COriginalDefaultFinalSize%2CCopyright" role="button" title="índice.png" alt="índice.png" /></span></P> Wed, 22 Sep 2021 21:37:56 GMT https://community.intel.com/t5/Graphics/I-can-t-update-intel-driver/m-p/1316565#M101172 DIE 2021-09-22T21:37:56Z Re: I can't update intel driver https://community.intel.com/t5/Graphics/I-can-t-update-intel-driver/m-p/1316567#M101173 <P>So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (<A href="https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-" target="_blank">https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-</A> ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.<BR /><BR /></P> <P>Doc (not an Intel employee or contractor)<BR />[Windows 11 is the new Vista]</P> Wed, 22 Sep 2021 21:42:08 GMT https://community.intel.com/t5/Graphics/I-can-t-update-intel-driver/m-p/1316567#M101173 AlHill 2021-09-22T21:42:08Z Re: I can't update intel driver https://community.intel.com/t5/Graphics/I-can-t-update-intel-driver/m-p/1316572#M101176 <P><BR />Fabricante <BR />HP <BR /><BR />Modelo <BR />OMEN by HP Laptop 15-dc0xxx</P> <P>ID del sistema <BR />84DA <BR /><BR />ID del producto <BR />6QC49EA#ABE <BR /><BR />Tamaño de la memoria <BR />16384 MB RAM <BR /><BR />Fecha del BIOS <BR />02/21/2019 <BR /><BR />Revisión del BIOS <BR />F.08 <BR /><BR />Número de serie <BR />5CD9156909 <BR /><BR />Imagen del sistema operativo <BR />18WW1GMD301#SABE#DABE <BR /><BR />Versión del SO instalada <BR />2009 (10.0.19043)</P> <P><BR />Tipo de procesador <BR />Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz <BR /><BR />Velocidad actual del procesador <BR />3861 MHz</P> <P><BR />Memoria 1<BR />Localizador de banco <BR />BANK 2 <BR /><BR />Localizador del dispositivo <BR />Bottom - Slot 2 (under) <BR /><BR />Fabricante <BR />Samsung <BR /><BR />Número de serie <BR />41482BA0 <BR /><BR />Número de pieza <BR />M471A2K43DB1-CTD <BR /><BR />Tamaño de la memoria <BR />16384 MB <BR /><BR />Velocidad de memoria máxima <BR />2667 MHz <BR /><BR />Tipo de memoria <BR />DDR4 <BR /><BR />Detalle del tipo <BR />Synchronous</P> <P>&nbsp;</P> <P>Almacenamiento 1<BR />Modelo <BR />SAMSUNG MZVLB512HAJQ-000H1 <BR /><BR />Versión del firmware <BR />EXA73H1Q <BR /><BR />Capacidad <BR />476,94 GB <BR /><BR />Soporte técnico de Autocomprobación de la unidad <BR />False <BR /><BR />Bytes por sector <BR />512 <BR /><BR />Letra de la unidad <BR />C: <BR /><BR />Etiqueta de volumen <BR />- <BR /><BR />Almacenamiento 2<BR />Modelo <BR />ST1000LM049-2GH172 <BR /><BR />Versión del firmware <BR />RXM3 <BR /><BR />Número de serie <BR />WGS4G0GC <BR /><BR />Capacidad <BR />931,51 GB <BR /><BR />Soporte técnico de Autocomprobación de la unidad <BR />True <BR /><BR />Bytes por sector <BR />512 <BR /><BR />Letra de la unidad <BR /><span class="lia-unicode-emoji" title=":anguished_face:">😧</span> <BR /><BR />Etiqueta de volumen <BR />Reservado para el sistema</P> <P>&nbsp;</P> <P>Batería 1<BR />Localización <BR />Primary <BR /><BR />Nombre del dispositivo <BR />SR04070 <BR /><BR />Fabricante <BR />333-2B-4B-A <BR /><BR />Número de serie <BR />1435 12/16/2018 <BR /><BR />Capacidad <BR />70070 mW.Hour <BR /><BR />Voltaje <BR />15400 mV <BR /><BR />Química <BR />LION</P> Wed, 22 Sep 2021 22:21:11 GMT https://community.intel.com/t5/Graphics/I-can-t-update-intel-driver/m-p/1316572#M101176 DIE 2021-09-22T22:21:11Z Re: I can't update intel driver https://community.intel.com/t5/Graphics/I-can-t-update-intel-driver/m-p/1316588#M101180 <P>No! Follow these instructions exactly as stated:&nbsp;</P> <P>Download and run the <SPAN><A href="https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-" target="_blank">Intel System Support Utility for Windows</A></SPAN>. Select <U>all</U> data categories and then have it generate a report. Next, have the tool <STRONG><EM>Save</EM></STRONG> the report to a text file (don't try to use the <STRONG><EM>Submit</EM></STRONG> capability; it doesn't work). Finally, using the <STRONG><EM>Drag and drop here or browse files to attach</EM></STRONG> dialog below the edit box for the body of your response post, upload and attach this file to the response post.</P> <P>...S&nbsp;</P> <P>P.S. Photo and screen capture attachments cannot include non-English text; we have no way to translate this text. If it's not in English, don't attach it. What to do instead? Provide the actual text; *that* we can translate.</P> Thu, 23 Sep 2021 00:54:45 GMT https://community.intel.com/t5/Graphics/I-can-t-update-intel-driver/m-p/1316588#M101180 n_scott_pearson 2021-09-23T00:54:45Z Re: I can't update intel driver https://community.intel.com/t5/Graphics/I-can-t-update-intel-driver/m-p/1316589#M101181 <P>Well, The problem has been solved, thanks for the help</P> Thu, 23 Sep 2021 00:55:53 GMT https://community.intel.com/t5/Graphics/I-can-t-update-intel-driver/m-p/1316589#M101181 DIE 2021-09-23T00:55:53Z