topic Re: Graphics HD 3000 problem with the last driver in Graphics

Graphics HD 3000 problem with the last driver

idata — Thu, 29 Nov 2012 16:48:05 GMT

Hello. I have a windows 8 PRO laptop with i5 processor and Intel HD Graphics 3000, I have the driver version 9.17.10.2875 and my screen flashes at every instant. Please help to solve this problem because so far I have been very satisfied with your products and always recommend them.

Re: Graphics HD 3000 problem with the last driver

NICHOLAS_F_Intel — Fri, 30 Nov 2012 20:56:46 GMT

Hi Jaider,

Did you experience this issue with 2867? Or did it happen with both 2867 and 2875?

Also, can you provide a copy of your dxdiag? (Start -> Run -> dxdiag -> Save All Information -> Paste text into forum text box).

Thanks,

-Nic

Re: Graphics HD 3000 problem with the last driver

idata — Fri, 30 Nov 2012 21:25:15 GMT

Yeah, it happens with both 2867 and 2875.

the screen flashes all the time while I am not moving the mouse.

when I move it, the flashes doesn't appears.

This is the copy of my dxdiag:

------------------

System Information

------------------

Time of this report: 11/30/2012, 15:18:35

Operating System: Windows 8 Pro 64-bit (6.2, Build 9200) (9200.win8_gdr.121023-1503)

Language: Spanish (Regional Setting: Spanish)

System Manufacturer: Dell Inc.

System Model: Dell System Inspiron N4110

BIOS: Default System BIOS

Processor: Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz (4 CPUs), ~2.3GHz

Memory: 6144MB RAM

Available OS Memory: 6038MB RAM

Page File: 1425MB used, 8681MB available

Windows Dir: C:\WINDOWS

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.02.9200.16384 64bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics 3000

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Type: Full Device

Device Key: Enum\PCI\VEN_8086&DEV_0116&SUBSYS_04D71028&REV_09

Display Memory: 1664 MB

Dedicated Memory: 32 MB

Shared Memory: 1632 MB

Current Mode: 1366 x 768 (32 bit) (60Hz)

Monitor Name: Monitor PnP genérico

Monitor Model: unknown

Monitor Id: BOE059E

Native Mode: 1366 x 768(p) (60.011Hz)

Output Type: Internal

Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32

Driver File Version: 9.17.0010.2875 (English)

Driver Version: 9.17.10.2875

DDI Version: 10.1

Feature Levels: 10.1,10.0,9.3,9.2,9.1

Driver Model: WDDM 1.2

Graphics Preemption: DMA

Compute Preemption: DMA

Driver Attributes: Final Retail

Driver Date/Size: 10/22/2012 17:40:22, 12615168 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4256-11CF-A378-DD24B7C2C435}

Vendor ID: 0x8086

Device ID: 0x0116

SubSys ID: 0x04D71028

Revision ID: 0x0009

Driver Strong Name: oem92.inf:5f63e534c4a6341c:iSNBM0:9.17.10.2875:pci\ven_8086&dev_0116

Rank Of Driver: 00E02001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=V...

Re: Graphics HD 3000 problem with the last driver

NICHOLAS_F_Intel — Fri, 30 Nov 2012 22:42:36 GMT

Run a system BIOS update. It's saying "Default System Bios" instead of providing the actual version number.. Here's the download for the latest though; http://www.dell.com/support/drivers/us/en/19/DriverDetails/Product/inspiron-14r-n4110?driverId=H6PF5&osCode=W864&fileId=3080412997 Drivers and Downloads | Dell [United States]

Let me know how it goes!

-Nic

Re: Graphics HD 3000 problem with the last driver

idata — Fri, 30 Nov 2012 23:04:50 GMT

just upgraded my BIOS (to version A12) and the problem continues

hope you can help me.. thanks!

Re: Graphics HD 3000 problem with the last driver

NICHOLAS_F_Intel — Mon, 03 Dec 2012 22:10:40 GMT

There might be an issue with you using a generic Intel® driver for your laptop. You might need to use your OEM provided one instead. Here is the link; http://www.dell.com/support/drivers/us/en/19/Product/inspiron-14r-n4110 http://www.dell.com/support/drivers/us/en/19/Product/inspiron-14r-n4110

The top driver there; 8.15.10.2455 might work better for you. Give it a try and let me know how it goes!

Thanks,

-Nic

Re: Graphics HD 3000 problem with the last driver

idata — Tue, 04 Dec 2012 15:32:09 GMT

I'm afraid that with version 2828 everythings goes the same...

This problem started when I updated all my drivers, before that everything were ok..

What can I do? Thanks...

Re: Graphics HD 3000 problem with the last driver

NICHOLAS_F_Intel — Tue, 04 Dec 2012 18:47:52 GMT

Has this system ever had Win7 on it? If so, did it experience these issues then? I can see from the Dell site that the system is supposed to be able to support Windows 8.. Just out of curiosity, does it work fine with the beta drivers? http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=21757&keyword=2792&lang=eng Download Center

Thanks,

-Nic

Re: Graphics HD 3000 problem with the last driver

idata — Tue, 04 Dec 2012 19:58:12 GMT

Yes, It had Win7, and has Win8 three months ago.

It worked fine with the last Beta driver.. the problem started when I updated all my drivers.

I'm going to test that beta driver, and I'll tell you how it goes..

Re: Graphics HD 3000 problem with the last driver

idata — Tue, 11 Dec 2012 00:54:58 GMT

I decided to reinstall Windows 8 and the problem is over.

Thanks very much for your support.

Re: Graphics HD 3000 problem with the last driver

idata — Wed, 24 Apr 2013 20:56:19 GMT

Hi, I got the same problem. I just installed the latest HD 3000 driver and everything just went red! So to solve this issue, I tried to download (eventhough i could barely see anything!) the previous version. This solved the problem. Can you please check the update, because I think there must be some error in it.

Re: Graphics HD 3000 problem with the last driver

NICHOLAS_F_Intel — Fri, 26 Apr 2013 17:51:35 GMT

Hi Laurens,

Can you provide a copy of both your dxdiag (start -> run -> dxdiag -> Save All Information) & your Intel® Graphics Driver Report please? (Ctrl + Alt + F12 -> Options & Support -> Information Center -> Save).

Additionally, can you verify what driver version # you attempted to install that resulted in the red-screen?

Thank you,

-Nic

Re: Graphics HD 3000 problem with the last driver

idata — Fri, 26 Apr 2013 18:08:40 GMT

Hi, thanks for the reply. Here are the things you asked for:

The dxdiag:

------------------

System Information

------------------

Time of this report: 4/26/2013, 20:00:47

Machine name: LAURENS-HP

Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110622-1506)

Language: Dutch (Regional Setting: Dutch)

System Manufacturer: Hewlett-Packard

System Model: HP Pavilion dv7 Notebook PC

BIOS: InsydeH2O Version 03.60.48F.12

Processor: Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz (8 CPUs), ~2.2GHz

Memory: 8192MB RAM

Available OS Memory: 8140MB RAM

Page File: 4845MB used, 11432MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7601.17514 32bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Sound Tab 2: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics Family

Manufacturer: Advanced Micro Devices, Inc.

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Key: Enum\PCI\VEN_8086&DEV_0116&SUBSYS_185E103C&REV_09

Display Memory: 1808 MB

Dedicated Memory: 2090 MB

Shared Memory: 3813 MB

Current Mode: 1600 x 900 (32 bit) (60Hz)

Monitor Name: Algemeen PnP-beeldscherm

Monitor Model: unknown

Monitor Id: CMO1719

Native Mode: 1600 x 900(p) (60.008Hz)

Output Type: Internal

Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumdx32,igd10umd32,igd10umd32

Driver File Version: 8.15.0010.2476 (English)

Driver Version: 8.882.2.3000

DDI Version: 11

Driver Model: WDDM 1.1

Driver Attributes: Final Retail

Driver Date/Size: 8/9/2011 18:32:00, 8311808 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4256-11CF-CF77-5438B7C2C535}

Vendor ID: 0x8086

Device ID: 0x0116

SubSys ID: 0x185E103C

Revision ID: 0x0009

Driver Strong Name: oem4.inf:ATI.Mfg.NTamd64.6.1:iSNBM1ML_PROXY:8.882.2.3000:pci\ven_8086&dev_0116&subsys_185e103c

Rank Of Driver: 00E60001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend...

Re: Graphics HD 3000 problem with the last driver

idata — Fri, 26 Apr 2013 18:11:39 GMT

I fully reinstalled windows to factory settings, since I still had some troubles.

Haven't attempted to update now. The latest driver is downloading (the one posted in my first reply)... Wondering what the outcome will be!.

Re: Graphics HD 3000 problem with the last driver

NICHOLAS_F_Intel — Fri, 26 Apr 2013 18:20:02 GMT

Thanks for the info Laurens. If after installing this driver, your screen goes red again - you can restart your computer in safe mode, and that will allow you to uninstall the driver without having to worry about dealing with a red-screen (safe mode uses the default Microsoft* driver, and thus would not have the same issue). That being said, you may be better off using the latest driver provided by your OEM. I can help you find it if you provide me the full model name of your system. HP* DV7, and then a few numbers/letters should be the complete name.

Thanks,

-Nic

Re: Graphics HD 3000 problem with the last driver

idata — Fri, 26 Apr 2013 18:27:19 GMT

Hi,

Thanks for your quick reply. I think the number is: HP-DV7-6C80EB.

I just got it back from repairs (send to HP), and on the label it says this number.

Kind regards,

Laurens

Re: Graphics HD 3000 problem with the last driver

NICHOLAS_F_Intel — Fri, 26 Apr 2013 19:40:51 GMT

It looks like 2476 is the latest provided by your OEM. Were there any issues you experienced before upgrading to it to 3062? If not, I would recommend sticking with that driver until your OEM releases a newer one.

Thanks,

-Nic

Re: Graphics HD 3000 problem with the last driver

idata — Fri, 26 Apr 2013 19:59:41 GMT

Hi Nic,

Well yes I experienced some problems with the current version. I play some games and it always crashes with this version, I once downloaded the latest version but then some other problems arised, such as a load of errors at starup, etc.. , but not a fully red screen! (but then I could play the game without any crashes!)

Just now, I just tried to download and install the latest version , but unfortunately.. my screen went fully red again so I listened to your advise and restored to an earlier 'save'.

So is there any solution you can think of?

Kind regards,

Laurens

Re: Graphics HD 3000 problem with the last driver

NICHOLAS_F_Intel — Fri, 26 Apr 2013 20:30:10 GMT

Can you give me some more details on the red screen? Or possibly a picture/video of it?

Thanks,

-Nic

Re: Graphics HD 3000 problem with the last driver

idata — Fri, 26 Apr 2013 20:44:39 GMT

Hi Nic,

Thanks again for replying. So a little more information about the 'red' screen:

When I start up my computer, everything is normal until I'm at my desktop. Then suddenly it's like a colour change. Everything becomes red, just like you would wear red glasses and look at your computer. Some things are really so (dark) red that you can't read it, or see it, such as some text, or even symbols.

Everything else remains the same. Unfortunately I don't have any pictures.

Kind regards,

Laurens