topic hdmi CABLE WONT SHOW SCREEN in Graphics

hdmi CABLE WONT SHOW SCREEN

cwhitten — Wed, 20 Oct 2021 22:31:56 GMT

My acer Aspire xc-603g , Operating system windows 10 Pro 64 (10.1.19042) ,bios P11-a2 1-23-2014, has an HDMI port and i want to use it. However when i connect it I do not get any signal. I only can use an RGB to get signal to my "monitor" (vizio plasma hdtv). Can anyone offer a solution to my problem?

Re:hdmi CABLE WONT SHOW SCREEN

David_G_Intel — Wed, 27 Oct 2021 05:06:22 GMT

Hello cwhitten

Thank you for posting on the Intel️® communities. If this is a hardware issue you will need to check with the motherboard manufacturer for replacement options or further troubleshooting. To confirm you're using the latest drivers please share with us the following information:

Intel® System Support Utility (Intel® SSU) results
- Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
- Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".
- Click on the menu where it says "Summary" to change to "Detailed View".
- To save your scan, click on "Next", then "Save".
Did you try different HDMI cables?
Can you try different monitors/TV's?

Regards,

David G

Intel Customer Support Technician

Re:hdmi CABLE WONT SHOW SCREEN

David_G_Intel — Fri, 29 Oct 2021 14:53:15 GMT

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

David G.

Intel Customer Support Technician

Re:hdmi CABLE WONT SHOW SCREEN

David_G_Intel — Fri, 05 Nov 2021 01:28:40 GMT

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

David G.

Intel Customer Support Technician