topic Re: Excel (2019) hangs - HD Graphics 4600 in Graphics

Excel (2019) hangs - HD Graphics 4600

EddyVlaemynck — Fri, 22 Oct 2021 13:50:45 GMT

Motherboard Asus Z87 pro

Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz 3.40 GHz

64-bits besturingssysteem, x64-processor

Windows 10 Pro 21H1

HD Graphics 4600 20.19.15.5171 (Up to date)

I installed Office 2019. Excel works fine with files without graphics.

With graphics opening (and closing) takes a long time: Excel not reacting.

Line thickness and labels are giving problems. Changing them causes Excel to hang...

Regkey ShowFirstOptin is set and Hardware acceleration is turned off. I did all the microsoft fingerpointing... all updates done, not the virussoftware, ... It's not me...

So I end up with the graphics driver...

What can be done to get this thing working?

Re: Excel (2019) hangs - HD Graphics 4600

AlHill — Fri, 22 Oct 2021 16:39:58 GMT

Something else is wrong with your system. I have Z87 chipset board with Windows 10 and HD4600 graphics 5171, and my Excel 2019 runs fine, and has worked fine since Office 2019 was released.

Doc (not an Intel employee or contractor)
[Windows 11 is the new Vista]

Re: Excel (2019) hangs - HD Graphics 4600

EddyVlaemynck — Fri, 22 Oct 2021 16:53:22 GMT

What's the driver software?

Re: Excel (2019) hangs - HD Graphics 4600

AlHill — Fri, 22 Oct 2021 16:59:27 GMT

My graphics driver is the same as yours.

You can try installing an nvidia grahics card. A GTX 760 or GTX 1060 both work fine.

Doc (not an Intel employee or contractor)
[Windows 11 is the new Vista]

Re: Excel (2019) hangs - HD Graphics 4600

EddyVlaemynck — Fri, 22 Oct 2021 17:11:44 GMT

Thanks for the information, at least I can be sure, it can work on my desktop. I will try to downgrade to office 2016 (previous was I believe office 2013) and see what happens.

Re:Excel (2019) hangs - HD Graphics 4600

AndrewG_Intel — Mon, 25 Oct 2021 17:32:24 GMT

Hello @EddyVlaemynck

Thank you for posting on the Intel® communities.

We hope that the assistance provided by the community has been helpful.

Also, we would like to inform you that due to the Intel® HD Graphics 4600 has been discontinued, Intel Customer Service no longer supports inquiries for it, but perhaps fellow community members have the knowledge to jump in and help. You may also find the Discontinued Products website helpful to address your request.

Note: You might need to search for the proper Product Category and click on its "Show more" link if the product is not visible in the top rows.

Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.

Best regards,

Andrew G.

Intel Customer Support Technician

Re: Excel (2019) hangs - HD Graphics 4600

EddyVlaemynck — Wed, 27 Oct 2021 07:43:16 GMT

US version of Office works fine, Dutch version not...