topic Re: Intel 530 issue in Graphics

Intel 530 issue

idata — Tue, 15 Nov 2016 12:31:11 GMT

We have an issue with Intel Graphic 530. We have installed the latest drive and when we started the PC the 2nd screen will not come on unless the screen is detached from the PC and re-attached. I've tried to install an older driver but regardless of what I do it still installs the latest driver.

Re: Intel 530 issue

idata — Tue, 15 Nov 2016 20:46:14 GMT

Hello DFirth ,

In order to better assist you with this, I would like to get some important information from your system that will help me to troubleshoot this (please run the report while the driver with the issue is installed).

There is a tool from Intel that can easily do this for you, Intel® System Support Utility

How can you get this tool and create a report?

-Access: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

-Download the utility

-Scan your system with the utility

-Export the report (hit next and then save) and attach it to your answer with the advanced editor option (reply button and then check upper right corner)

I look forward to hearing from you.

Regards,

Esteban C

Re: Intel 530 issue

idata — Fri, 25 Nov 2016 22:43:46 GMT

Hello DFirth,

I would like to verify if you were able to see the last answer provided.

Please let me know

Regards,

Esteban C

Re: Intel 530 issue

idata — Thu, 08 Dec 2016 18:13:48 GMT

Hello DFirth,

I am here checking if you were able to get this fixed or if you require any further support.

Regards,

Esteban C