topic Re:Intel Driver Installation error in Graphics

Intel Driver Installation error

RedstoneRubenNL — Sat, 09 Oct 2021 15:22:39 GMT

Hello!

I'm trying to get the new Intel Graphics driver update, but during the installation process, I get this error:

How do I fix this? Any help would be appreciated.

-Kind regards, Ruben.

Re: Intel Driver Installation error

mangorunner — Sun, 10 Oct 2021 15:10:21 GMT

Ditto. I have the same problem.

Re: Intel Driver Installation error

cordyceps — Mon, 11 Oct 2021 19:13:04 GMT

Dito. Same problem here with a Surface Pro 5 and Intel Iris Plus Graphics 640:

https://community.intel.com/t5/Graphics/Problems-driver-update-Intel-Iris-Plus-Graphics-640-Microsoft/m-p/1320848#M101587

Re:Intel Driver Installation error

David_G_Intel — Mon, 18 Oct 2021 16:57:01 GMT

Hello RedstoneRubenNL

Thank you for posting on the Intel️® communities. Please share with us which driver gives you this problem, the installation method and Intel® System Support Utility (Intel® SSU) results

Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".
Click on the menu where it says "Summary" to change to "Detailed View".
To save your scan, click on "Next", then "Save".

Regards,

David G

Intel Customer Support Technician

Re: Re:Intel Driver Installation error

RedstoneRubenNL — Mon, 18 Oct 2021 17:09:16 GMT

Hello David,

The installation method and what driver I'm installing should be shown in the image on the original post:

I attached the intel device scan I just did using the steps you included.

Re:Intel Driver Installation error

David_G_Intel — Fri, 22 Oct 2021 23:05:36 GMT

Thank you for the information provided, from the report provided we noticed a couple details:

Your BIOS is not up to date, the latest from HP's website is F.24. You can contact them directly to confirm if this is necessary and get the steps to update.
The drivers the manufacturer provides are from 2019, which could cause the issue with the new driver installed.
You can install the generic version of the latest driver, available here:
- https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html
We recommend doing a Clean installation to avoid any further errors. Please follow the steps on our article:
- Clean Installation of Intel® Graphics Drivers in Windows*
  - https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html

Regards,

David G

Intel Customer Support Technician

Re:Intel Driver Installation error

David_G_Intel — Fri, 29 Oct 2021 05:33:44 GMT

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

David G.

Intel Customer Support Technician

Re:Intel Driver Installation error

David_G_Intel — Tue, 02 Nov 2021 18:07:27 GMT

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

David G.

Intel Customer Support Technician