topic Re:computer information regarding graphics driver in Graphics

computer information regarding graphics driver

sherri — Sun, 31 Oct 2021 21:27:15 GMT

This is for AL Hill:

Al - I don't know what happened but I was trying to respond to you regarding my graphics driver.

You asked me to send the computer information. I think the program was called SSU. Anyway I downloaded it and copied and paste it to an email. And don't know if you got it. I tried it several times. Then I got something from someone asked me if it was working. That was it. And when would answer back. I get message from Postmaster not deliverable. I don't know, should I try to send the computer info again. Should I come here and paste it in the community. Need help cause I keep getting message that I have an update. Thank you for your assistance.

Sherrie

Re:computer information regarding graphics driver

DeividA_Intel — Mon, 01 Nov 2021 22:43:33 GMT

Hello sherri,

Thank you for posting on the Intel® communities.

In order to help you further, can you please provide the link to the original thread where ALHill asked you for the report from the Intel® System Support Utility?

Best regards,

Deivid A.

Intel Customer Support Technician

Re: Re:computer information regarding graphics driver

sherri — Tue, 02 Nov 2021 00:18:21 GMT

Hello:

Oh wow! I am not sure how to do that or where it is. It was several days ago when Al did this. I don't have the email anymore. I will tell you this I was trying to update my graphics driver through your website but couldn't seem to do it. I did it several times with no results. Even went to windows updates and tried it. So He told me to send him the computer info with SSU link. That email I don't have anymore. What can we do now or is there something else you need to proceed. I'm sorry for this - I am a novice at all of this. I even had trouble sending the information but you must have it OK. I'll learn after a while. Hope you can help me. Thanks, Sherri

Re:computer information regarding graphics driver

DeividA_Intel — Tue, 02 Nov 2021 22:07:29 GMT

Hello sherri,

I have performed some research and found your original thread:

- https://community.intel.com/t5/Graphics/intel-graphic-update/m-p/1324563#M102041

I recommend you to keep posting on that thread to avoid confusion, and if you want to send a message to a specific community member, send a private message.

I will close this thread to avoid duplications. Thanks for the comprehension.

Best regards,

Deivid A.

Intel Customer Support Technician