topic Re:problem with download file in Graphics

problem with download file

Southernfury01 — Wed, 03 Nov 2021 00:40:34 GMT

I need to update the graphics driver for my laptop which needs the

Intel® Graphics Driver for Windows* [15.33]

Version:
x.x.x.5161Release date:
October 22, 2020Size:
120.52 MB

but when i install or download and manually install it the file i downloaded from intel keeps showing as the older update

Release Version: Planned Release
Intel(R) Graphics Driver: 10.18.10.5161
Intel(R) Display Audio Driver: 6.16.00.3154
Build Date: Aug 6, 2020

i am out of ideas on how to get this fixed. any help is appreciated

Re: problem with download file

LeonWaksman — Wed, 03 Nov 2021 15:58:25 GMT

This driver 10.18.10.5161 is the latest driver contained in the Driver Package win64_15.33.53.5161. Please download the win64_15.33.53.5161.zip archive, unzip it and open the readme.txt file where you find the version details.

Leon

Re: problem with download file

Southernfury01 — Wed, 03 Nov 2021 17:49:27 GMT

Thank you yes that is the latest driver but i believe its the release date at issue, the intel website scan still tells me i need to update and any graphic programs i open say i need to update

Re:problem with download file

DeividA_Intel — Tue, 09 Nov 2021 00:00:51 GMT

Hello Southernfury01,

Thank you for posting on the Intel® communities.

In order to better assist you, please provide the following:

1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.

· Download the Intel® SSU and save the application on your computer: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html

· Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".

· To save your scan, click Next and click Save.

Regards,

Deivid A.

Intel Customer Support Technician

Re: Re:problem with download file

Southernfury01 — Tue, 09 Nov 2021 00:30:46 GMT

here is the scan info

Re:problem with download file

DeividA_Intel — Wed, 10 Nov 2021 01:38:34 GMT

Hello Southernfury01,

Thank you for posting on the Intel® communities.

Due to this product being discontinued, Intel Customer Service no longer supports inquiries for it, but perhaps fellow community members have the knowledge to jump in and help. You may also find the Discontinued Products website helpful to address your request. Thank you for understanding.

- https://www.intel.com/content/www/us/en/support/discontinued-products.html

Please keep in mind that this thread will no longer be monitored by Intel.

Regards,

Deivid A.

Intel Customer Support Technician