topic Re: Intel Graphic Command Center App Video Setting in Graphics

Intel Graphic Command Center App Video Setting

Sanzen — Tue, 23 Nov 2021 08:29:41 GMT

I have a question, I have a Dell Inspiron 14 5410 Laptop, and Im currently using my Acer XG270HU monitor as my main display source. I changed a few settings in the Intel Graphics Command Center App specifically in the "display" section and I noticed changes to my display and I like it, but I began to change settings in the "video" section and unlike the display section I don't notice any changes, I have the video playback setting enabled in windows and the settings I changed, I can see in the real time preview settings, but it doesn't seem to apply to anything other then the app, is this intentional or is it a bug, and if so is there any way I can fix it. I attached screenshots, one containing the setting changes I made in the intel graphic command center app and what it should look like based off the settings I changed, and the two other screenshots are what my display looks like without the video settings, help would be appreciated.

Re: Intel Graphic Command Center App Video Setting

DeividA_Intel — Wed, 24 Nov 2021 17:35:44 GMT

Hello Sanzen,

Thank you for posting on the Intel® communities.

In order to better assist you, please provide the following:

1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.

· Download the Intel® SSU and save the application on your computer: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html

· Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".

· To save your scan, click Next and click Save.

2. Provide the Report for Intel® Graphics Drivers:

- https://www.intel.com/content/www/us/en/support/articles/000005848/graphics.html

3. Can you take pictures of all your customized settings at the "video" option?

4. Can you take a couple of videos with and without your custom settings at the "video" option while playing or watching a youtube video?

5. When you change the "video" settings, are the changes not present in the laptop screen or both (monitor and laptop)?

Regards,

Deivid A.

Intel Customer Support Technician

Re:Intel Graphic Command Center App Video Setting

DeividA_Intel — Fri, 26 Nov 2021 15:39:25 GMT

Hello Sanzen,

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.

Regards,

Deivid A.

Intel Customer Support Technician

Re:Intel Graphic Command Center App Video Setting

DeividA_Intel — Tue, 30 Nov 2021 21:27:56 GMT

Hello Sanzen,

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.

Regards,

Deivid A.

Intel Customer Support Technician