topic Re:Valorant very low fps Intel UHD 630 in Graphics

Valorant very low fps Intel UHD 630

Bandit — Fri, 10 Dec 2021 21:07:30 GMT

After updating all the drivers, Valorant and the most applications on my pc started work soo slow and lagging, i cant even use them until i close the app and reopen it, but valorant after reopening it works with no lag the game is clean, but when join a game the lag comes back.

this is the dxdiag file,

i can't screen record the game btw.

Re:Valorant very low fps Intel UHD 630

Alberto_R_Intel — Mon, 13 Dec 2021 19:34:00 GMT

Bandit, Thank you for posting in the Intel® Communities Support.

In order for us to provide the most accurate assistance on this topic, we just wanted to confirm a few details about your system:

What is the model of the motherboard?

What is the model of the Intel® processor?

If this is a laptop, what is the model of it?

Is this a new computer?

Was the game Valorant working fine before on this same machine?

Is there any particular reason why you did the driver update?

Did you make any recent hardware/software changes besides the driver update that might cause this issue?

When did the issue start?

Which Windows* version are you using?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

Re: Re:Valorant very low fps Intel UHD 630

Bandit — Thu, 16 Dec 2021 21:48:10 GMT

Sorry for replying late,

The motherboard model is HP 843F

Processor, Intel(R) Core(TM) i5-8400 CPU @ 2.80GHz 2.81 GHz

not laptop

not new

yup it was fine before

i have updated all the drivers

after updating the drivers

windows version 20H2 (OS Build 19042.1348)

at home.

ty.

Re:Valorant very low fps Intel UHD 630

Alberto_R_Intel — Fri, 17 Dec 2021 18:46:41 GMT

Bandit, No problem at all, thank you very much for providing that information and the SSU report.

According to the SSU document, the graphics driver version currently installed on your computer is 30.0.101.1121.

Just to let you know, we always recommend to install the graphics driver provided by the manufacturer of the computer, since that driver was customized by them to work with your specific platform.

I looked in HP's website and the latest Intel® graphics driver they have available there is 26.20.100.7925 Rev.B, please try a clean installation of that driver following the instructions in the links below:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-slim-290-p0000-desktop-pc-series/19390524/swItemId/ob-252953-1

https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html

If the problem with the game persists after that, then, even though the Intel® graphics drivers are generic and they might not work with your system, for testing purposes, we can try a clean installation this time of Intel® graphics driver version 30.0.101.1191 which is the latest:

https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html?

Also, we advise to get in contact directly with HP to make sure that the latest BIOS version is currently installed in your computer or to gather the instructions on how to do that:

https://support.hp.com/us-en

Regards,

Albert R.

Intel Customer Support Technician

Re:Valorant very low fps Intel UHD 630

Alberto_R_Intel — Thu, 23 Dec 2021 20:58:02 GMT

Hello Bandit, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technician

Re: Valorant very low fps Intel UHD 630

Bandit — Fri, 24 Dec 2021 20:08:39 GMT

oh srry i forgot to replay, i tried to download the graphic driver 26.20.100.7925, but it says to me the operating system is not supported.

i think that's the problem.

Re: Re:Valorant very low fps Intel UHD 630

Bandit — Fri, 24 Dec 2021 20:42:19 GMT

thank you soo much u did great, thank you man.

i downloaded the graphic driver 26.20.100.7925 from another link and it worked,

tysm.

Re:Valorant very low fps Intel UHD 630

Alberto_R_Intel — Mon, 27 Dec 2021 21:46:54 GMT

Bandit, You are very welcome, thank you very much for letting us know those results.

"i downloaded the graphic driver 26.20.100.7925 from another link and it worked", perfect, excellent, it is great to hear that the problem with low FPS while playing Valorant got fixed after downloading graphics driver version 26.20.100.7925 and now it is working properly. Thank you very much for confirming the solution as well, we are sure it will be very useful and helpful for all the peers looking at this thread.

Any other inquiries, do not hesitate to contact us again.

Regards,

Albert R.

Intel Customer Support Technician