topic Display issue with Adobe Digital Editions on Windows 11 with Iris graphics in Graphics

Display issue with Adobe Digital Editions on Windows 11 with Iris graphics

Sheikh_imran_sh — Tue, 11 Jan 2022 17:28:04 GMT

I have just got a new laptop (an LG Gram) with an 11th gen i5 using the Iris integrated GPU and Windows 11. When I try to read an epub book with Adobe Digital Editions 4.5 and 2.0 (both versions show the same problem) the page does not refresh when I move to the next page. That is, the book opens fine and displays the last page read, but when I press PgDn or click the "next page" icon the text doesn't change.

This is some sort of refresh problem because if I resize the window, or press ctrl-T to show/hide the navigation panel, the display immediately updates to show the current page.

I've tried this on another laptop with an 8th gen i5 running Windows 11 and Digital Editions works fine on that laptop. This suggests it isn't a Windows 11 compatibility problem, so I wonder if it's the Iris graphics in the 11th gen CPU. Unfortunately, I don't have an 11th gen laptop running Windows 10 to check.

I have tried different compatibility settings for the DE executable but found no difference. I've Googled for info on this issue without any luck.

So my question is has anyone else encountered the problem and can anyone suggest a fix for it?

Re:Display issue with Adobe Digital Editions on Windows 11 with Iris graphics

DeividA_Intel — Tue, 11 Jan 2022 17:44:36 GMT

Hello Sheikh_imran_sh,

Thank you for posting on the Intel® communities.

In order to better assist you, please provide the following:

1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.

Download the Intel® SSU and save the application on your computer: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html
Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
To save your scan, click Next and click Save.

2. Did the issue occur on Windows 10 before?

3. Can you take a video where we can see the issue?

4. When did the issue start?

Regards,

Deivid A.

Intel Customer Support Technician

Re:Display issue with Adobe Digital Editions on Windows 11 with Iris graphics

DeividA_Intel — Thu, 13 Jan 2022 15:25:14 GMT

Hello Sheikh_imran_sh,

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.

Regards,

Deivid A.

Intel Customer Support Technician

Re: Re:Display issue with Adobe Digital Editions on Windows 11 with Iris graphics

Sheikh_imran_sh — Sat, 15 Jan 2022 09:27:50 GMT

@DeividA_Intel wrote:

Hello Sheikh_imran_sh,



Thank you for posting on the Intel® communities.



In order to better assist you, please provide the following:

1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.

Download the Intel® SSU and save the application on your computer: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html

Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".

To save your scan, click Next and click Save.

2. Did the issue occur on Windows 10 before?

3. Can you take a video where we can see the issue?

4. When did the issue start?



Regards,

Deivid A.

Intel Customer Support Technician

Hey @DeividA_Intel Thanks for your time Really Appreciated..... my queries has been solved now....