topic Re:Intel HD Graphics 630 dual output not working in Graphics

Intel HD Graphics 630 dual output not working

Jmoreira — Fri, 07 Jan 2022 12:29:58 GMT

Hello,
 
I have an intel NUC with the following setup

Intel(R) Core(TM) i7-8809G CPU @ 3.10GHz 3.10 GHz
RAM  16,0 GB

I am running Windows 11 Home but i have the same issue with windows 10...
The Graphic board is Intel HD Graphics 630m 
The version of the Graphic Driver is 30.0.101.1191.
I have two HDMI outputs /one in the front and one in the back / and two mini dp on the NUC.
When I connect the two HDMI to two screens only one is displaying.
Windows is not able to detect the second screen.
I tried to use the Intel Graphics command center but without sucess no screen is detected ...
Please check the attached files.
Can you please let me know how to have the two screens?
Thanks.

Re: Intel HD Graphics 630 dual output not working

megan3000 — Fri, 07 Jan 2022 18:44:18 GMT

What is the model of your nuc? Run this report, change from summary to detailed view and save the file as a txt file, then upload it to your reply (don't use the option to submit/send the report, it doen't work...)

https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html

Re:Intel HD Graphics 630 dual output not working

DeividA_Intel — Fri, 07 Jan 2022 19:06:17 GMT

Hello Jmoreira,

Thank you for posting on the Intel® communities.

In order to better assist you, please provide the following:

1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.

Download the Intel® SSU and save the application on your computer: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html
Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
To save your scan, click Next and click Save.

2. Provide the Report for Intel® Graphics Drivers:

https://www.intel.com/content/www/us/en/support/articles/000005848/graphics.html

3. What is the brand and model name of the monitors used?

4. Was this configuration/setup working before? If so, when did the issue start?

Regards,

Deivid A.

Intel Customer Support Technician

Re:Intel HD Graphics 630 dual output not working

DeividA_Intel — Tue, 11 Jan 2022 22:41:56 GMT

Hello Jmoreira,

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.

Regards,

Deivid A.

Intel Customer Support Technician

Re:Intel HD Graphics 630 dual output not working

DeividA_Intel — Thu, 13 Jan 2022 15:47:01 GMT

Hello Jmoreira,

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.

Regards,

Deivid A.

Intel Customer Support Technician