topic Oops! something went wrong during the scan. - in Graphics

Oops! something went wrong during the scan. -

Henrikereys — Fri, 21 Jan 2022 23:24:41 GMT

I'm trying to use Intel Driver & Support Assistant to scan a notebook with windows 10 to look for updated drivers for the same, but it's giving error, and displaying the message "Oops! something went wrong during the scan". I usually use Chrome and Edge browsers, and the same thing happens in both. I'm asking for help from the community to solve this problem. Attached, I send information about my notebook.

Re:Oops! something went wrong during the scan. -

David_G_Intel — Tue, 25 Jan 2022 22:17:24 GMT

Hello Henrikereys

Thank you for posting on the Intel️® communities. Please try the steps from article:

Intel® Driver & Support Assistant (Intel® DSA) is not Detecting my Devices as I get Error: "Sorry, something went wrong while trying to scan."
- https://www.intel.com/content/www/us/en/support/articles/000026895/software/software-applications.html

Regards,

David G

Intel Customer Support Technician

Re:Oops! something went wrong during the scan. -

JosueO_Intel — Fri, 28 Jan 2022 16:20:19 GMT

Hello Henrikereys,

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Josue O.

Intel Customer Support Technician

Re:Oops! something went wrong during the scan. -

David_G_Intel — Wed, 02 Feb 2022 22:24:10 GMT

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

David G.

Intel Customer Support Technician