topic Re:Video capture not working - UHD770 and 12700K in Graphics

Video capture not working on 12700K and UHD770

Sławek — Sun, 06 Feb 2022 11:18:04 GMT

Hi,

During my struggle with The Witcher artifacts (in the another thread) I tried to use video capture capability that is visible in Intel Graphics Center tool, but without success...

I have Windows 11 Evaluation installed.

Does this feature it work with UHD770 ? I tried to use all drivers available and with all of them I have a nice message with advice to update video driver...

Does anybody was able to use video capture feature on UHD770 ?

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Regards
Sławek

Re:Video capture not working - UHD770 and 12700K

DeividA_Intel — Mon, 07 Feb 2022 20:51:11 GMT

Hello Sławek,

Thank you for posting on the Intel® communities. I understand you are having issues with the Intel® Graphics Command Center (Intel® GCC).

I do appreciate your report, I will check internally this behavior and as soon as I have any details I will let you know.

Our support is only provided in English. We may not be able to translate the screenshots attached to the thread. To better assist you, we use a translation tool, hence; the translation may not be completely accurate.

Regards,

Deivid A.

Intel Customer Support Technician

Re:Video capture not working - UHD770 and 12700K

DeividA_Intel — Wed, 09 Feb 2022 15:42:56 GMT

Hello Sławek,

In order to continue with the investigation, I would appreciate it if you provide the following:

1. Have you tested Windows 11 non-enterprise version? if so, what was the result?

2. Is there any reason why you are using this Windows version?

3. Can you share a video of the issue?

4. Did you perform the clean installation method to install the drivers?

Steps: https://www.intel.com/content/www/us/en/support/articles/000057389.html

5. Did you try to reinstall the Intel® Graphics Command Center (Intel® GCC)?

Regards,

Deivid A.

Intel Customer Support Technician

Re: Re:Video capture not working - UHD770 and 12700K

Sławek — Thu, 10 Feb 2022 08:14:24 GMT

Hello Deivid,

I would like to answer your questions but all that topic is now outdated because new official drivers 30.0.101.1340 released fixed my problem 🙂 I performed normal incremental update and Video Capture is now working perfectly.

Thank you and have a good day 🙂

--
Regards
Sławek

Re:Video capture not working - UHD770 and 12700K

DeividA_Intel — Thu, 10 Feb 2022 18:28:27 GMT

Hello Sławek,

I am glad to know that the latest driver version fixed the issue. Bear in mind that you can open a new thread in case you experience any other issues with Intel products.

Thanks for your time and comprehension.

Regards,

Deivid A.

Intel Customer Support Technician