topic Re: Intel HD Graphics 530 causes permanent black screen on startup? in Graphics

Intel HD Graphics 530 causes permanent black screen on startup?

Magere — Sat, 19 Feb 2022 02:30:56 GMT

Recently my laptop has been having a problem where after I turn it on it shows the logo and then a permanent black screen without moving on to the login screen. The only solution I have been able to find is to start it in safe mode and uninstall the Intel driver which will temporarily work but then Windows 10 will auto-update and reinstall the driver which means the next time I turn it on I have to do this entire process again.

Re: Intel HD Graphics 530 causes permanent black screen on startup?

Bastler-42 — Sat, 19 Feb 2022 13:47:37 GMT

Hi.

I had much the same problem, try this:

community.intel.com/t5/Graphics/Black-screen-with-Intel-Graphics-Driver-15-40-on-Windows-10/m-p/1246978#M93453

Regards.

Re: Intel HD Graphics 530 causes permanent black screen on startup?

Magere — Sun, 20 Feb 2022 02:05:16 GMT

I tried your solution and unfortunately I still have the same problem. Thanks for the attempt though.

Re:Intel HD Graphics 530 causes permanent black screen on startup?

David_G_Intel — Tue, 22 Feb 2022 21:44:47 GMT

Hello Magere

Thank you for posting on the Intel️® communities. To investigate, please share the Intel® System Support Utility (Intel® SSU) results:

Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".
Click on the menu where it says "Summary" to change to "Detailed View".
To save your scan, click on "Next", then "Save".

Regards,

David G

Intel Customer Support Technician

Re:Intel HD Graphics 530 causes permanent black screen on startup?

David_G_Intel — Fri, 25 Feb 2022 22:27:54 GMT

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

David G.

Intel Customer Support Technician

Re:Intel HD Graphics 530 causes permanent black screen on startup?

David_G_Intel — Wed, 02 Mar 2022 01:18:10 GMT

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

David G.

Intel Customer Support Technician