topic When i use my Intel UHD Graphics, so laggy in Graphics

When i use my Intel UHD Graphics, so laggy

northencat — Thu, 24 Feb 2022 04:45:53 GMT

The problem is whenever i use the gpu, it's lagging my laptop pretty hard. and suddenly my HDD usage up to 100%

like when i use hardware acceleration, or opening games, or using camera like zoom

i tried to update driver it doesnt work

i tried to reinstall with clean windows 10, still same

i've tried many ways but the problem is still

My Spec Laptop is :

i5-1035G1 1 ghz (8cores)

Intel UHD Graphics (there's no version on dxdiag)

4 GB Ram

HDD 1 TB

any idea how to fix it ? please help me 🙂

Re:When i use my Intel UHD Graphics, so laggy

David_G_Intel — Thu, 24 Feb 2022 23:33:54 GMT

Hello northencat

Thank you for posting on the Intel️® communities. To investigate, please share with us the Intel® System Support Utility (Intel® SSU) results

Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".
Click on the menu where it says "Summary" to change to "Detailed View".
To save your scan, click on "Next", then "Save".

Regards,

David G

Intel Customer Support Technician

Re: Re:When i use my Intel UHD Graphics, so laggy

northencat — Fri, 25 Feb 2022 00:59:06 GMT

here's the results of detailed view from intel ssu

Re: When i use my Intel UHD Graphics, so laggy

northencat — Fri, 25 Feb 2022 05:29:02 GMT

Oh yea, new informartion. When i playing games, its always stuttering fps idk why. Any solution ?

Re:When i use my Intel UHD Graphics, so laggy

David_G_Intel — Fri, 25 Feb 2022 21:35:29 GMT

Thank you for the report northencat. To provide the best recommendations please share with us the following info:

Does this happen with a specific application?
You mentioned that you tried to update the driver but "it doesn't work". Do you get a specific error? What method do you follow for the driver update?
Did you try different drivers? What versions did you try?
Did you try the drivers from Asus and Intel?
If possible, please share a video example of the problem.

Regards,

David G

Intel Customer Support Technician

Re:When i use my Intel UHD Graphics, so laggy

David_G_Intel — Wed, 02 Mar 2022 00:56:52 GMT

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

David G.

Intel Customer Support Technician

Re: Re:When i use my Intel UHD Graphics, so laggy

northencat — Wed, 02 Mar 2022 01:47:22 GMT

Sorry i was busy lately.

New info : my laptop going fine rn because i updates lastest graphic driver from intel not ASUS. and i upgrade my RAM from 4 GB to 8 GB.

Re:When i use my Intel UHD Graphics, so laggy

David_G_Intel — Wed, 02 Mar 2022 23:47:45 GMT

We are glad to know you found a solution, thank you for taking the time to share this fix, and hopefully, it may help other community members experiencing similar behavior. Since the thread is now solved, we will proceed to close it.

Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.

Best regards,

David G

Intel Customer Support Technician