topic Display 5120 x 2160 @ 50hz using HDMI on Intel Core i7-1165G7 in Graphics

Display 5120 x 2160 @ 50hz using HDMI on Intel Core i7-1165G7

Andrew_i7 — Sun, 27 Feb 2022 12:51:06 GMT

Hi All,

According to the i7 specification: intel-core-i71165g7 Spec

Max Resolution (HDMI 2.0b) 4096x2304@60Hz

I need to achieve 5120 x 2160 @ 50hz or at 30Hz using HDMI 2.0 (max. 18Gbit/s).
Are 5120 px possible @ HDMI @ 30Hz?

What is the max horizontal resolution of HDMI interface @ 50Hz or 30Hz at i7-1165G7 ? Is it hard limited or not?

Many Thanks, Andrew

Keywords: 5K2K 11th IRIS Xe Graphics

Re:Display 5120 x 2160 @ 50hz using HDMI on Intel Core i7-1165G7

Jean_Intel — Mon, 28 Feb 2022 20:31:06 GMT

Thank you for the information provided.

I will proceed to check the issue internally and post back soon with more details.

Keep in mind that I will move the thread to a forum for these specific issues.

Best regards,

Jean O.

Intel Customer Support Technician

Re:Display 5120 x 2160 @ 50hz using HDMI on Intel Core i7-1165G7

Jean_Intel — Tue, 01 Mar 2022 19:27:03 GMT

Hello @Andrew_i7

Thanks for waiting for a response.

To better understand this issue, can you please confirm the following information:

Create a report using the following programs:

Intel®️ System Support Utility (Intel®️ SSU)

Download the Intel SSU (https://www.intel.com/content/www/us/en/download/18377/25293/intel-system-support-utility-for-windows.html?)
Open the application and click on "Scan" to see the system and device information. By default, Intel®️ SSU will take you to the "Summary View".
Click on the menu where it says "Summary" to change to "Detailed View".
To save your scan, click on "Next", then "Save"

Intel Graphics Command Center (Intel GCC)

Step 1: Open the Intel Graphics Command Center
Step 2: Locate and save the graphics driver report

Navigate to the Support tab
- Select System Diagnostic
- Click Generate Report
- Select Save and name the output file.

Are you trying to achieve this resolution on the built-in monitor or external monitor?
In case you are using an external, what is the monitor model of the monitor?

Looking forward to hearing from you.

Best regards,

Jean O.

Intel Customer Support Technician.

Re: Display 5120 x 2160 @ 50hz using HDMI on Intel Core i7-1165G7

Andrew_i7 — Wed, 02 Mar 2022 08:01:04 GMT

Hello Jean,

thank you for the answer.

No, unfortunately I can't.

Reason: I do not own such a 40-inch Monitor until yet.

I own my Notebook with only HDMI (no USB-C DP) and I'd like to buy a monitor with 5120x2160 pixel.

Is it expected to work?

Best regards, Andrew

Re: Display 5120 x 2160 @ 50hz using HDMI on Intel Core i7-1165G7

Andrew_i7 — Wed, 02 Mar 2022 12:56:43 GMT

Hello Jean,

as requsted...

1) SSU Report @ built-in monitor

2) GCC Report @ built-in monitor

3) "Are you trying to achieve this resolution on the built-in monitor or external monitor?"

Answer to 3): external Monitor via HDMI 2.0 (max. 18Gbit/s)

4) "what is the monitor model of the monitor?"

Answer to 4): Lenovo ThinkVision P40w-20, 39.7" Spec Page 1-18

or Dell UltraSharp U4021QW or HP Z40c G3

BR Andrew

Re:Display 5120 x 2160 @ 50hz using HDMI on Intel Core i7-1165G7

Jean_Intel — Thu, 03 Mar 2022 17:33:02 GMT

Thanks for your response.

Regarding your question, we have not validated the Intel® Iris® Xe Graphics to work under Display 5120 x 2160 @ 50hz resolution. As per the bandwidth of the HDMI 2.0, it may work. The resolutions we have validated are the ones stated on the product's specifications website (https://ark.intel.com/content/www/us/en/ark/products/208921/intel-core-i71165g7-processor-12m-cache-up-to-4-70-ghz-with-ipu.html).

Also, I found that your system has two different graphics devices: Intel(R) Iris(R) Xe Graphics, and NVIDIA GeForce MX350, due to your system working in a hybrid environment, we can't ensure which of the graphics devices control the HDMI port. For this information, you may need to contact the OEM since they have a better understanding of how the system works.

I hope you find this information useful.

Best regards,

Jean O.

Intel Customer Support Technician

Re: Display 5120 x 2160 @ 50hz using HDMI on Intel Core i7-1165G7

Andrew_i7 — Fri, 04 Mar 2022 07:50:21 GMT

Hello Jean,

thank you for the answer.

Monitor @ HDMI2.0 @ Intel Core i7-1165G7:
1) Please, can you check if more then 4096 horizontal pixels are supported?
2) What are the maximum Pixel Clock supported?

Many thanks for your time,
Andrew

Re:Display 5120 x 2160 @ 50hz using HDMI on Intel Core i7-1165G7

Jean_Intel — Fri, 04 Mar 2022 15:30:08 GMT

Thank you for the information provided.

I will proceed to check the issue internally and post back soon with more details.

Best regards,

Jean O.

Intel Customer Support Technician

Re:Display 5120 x 2160 @ 50hz using HDMI on Intel Core i7-1165G7

Jean_Intel — Mon, 07 Mar 2022 16:41:55 GMT

Hello @Andrew_i7.

Thanks for waiting for a response.

Just letting you know that running 5K at 50hz over HDMI 2.0 is not possible due to bandwidth limitations; however, running 5K at 30hz is possible. Keep in mind that you must load the latest graphics drivers and make sure to install monitor firmware for a proper EDID function.

I hope you find this information useful.

Best regards.

Jean O.

Intel Customer Support Technician.

Re:Display 5120 x 2160 @ 50hz using HDMI on Intel Core i7-1165G7

Jean_Intel — Tue, 08 Mar 2022 15:34:20 GMT

Hello @Andrew_i7.

I am glad to hear that the question is now answered.

If you need any additional information, please, submit a new question as this thread will no longer be monitored.

Best regards,

Jean O.

Intel Customer Support Technician.

Re: Display 5120 x 2160 @ 50hz using HDMI on Intel Core i7-1165G7

5120x2160 — Sat, 23 Dec 2023 17:53:31 GMT

ich möchte das kaufen

Re: Display 5120 x 2160 @ 50hz using HDMI on Intel Core i7-1165G7

AlHill — Sat, 23 Dec 2023 18:01:21 GMT

Then go to a store and buy it.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]