topic Re:Windows 11 stops working after screen turns back on in Graphics

Windows 11 stops working after screen turns back on

stanveerpsl — Wed, 16 Feb 2022 08:00:48 GMT

In the power settings I have Windows turn off the Screen after 10 minutes (never going to sleep). When Turning the screen back on using the mouse for example, Windows starts a weird behavior: I cannot close app windows anymore, I can't save or open files although parts of the open apps' UI still work, the start menu is partially broken and I can't turn off or restart the PC.
Here is the detailed setup:

Core i7-12700k (using iGPU)
Windows 11 Professional up-to-date with up-to-date Intel graphics driver
Dell UP3216Q UHD monitor running at 3840x2160 @ 60Hz over HDMI 2.0
AsRock Z690M-ITX motherboard with up-to-date BIOS and chipset driver

This seems to happen less with smaller resolutions (I will be able to test that again in a few days, I can't test it right now).
Also, I tried turning off Windows fast startup since I saw that it could fix this problem but it did not change anything.

Re:Windows 11 stops working after screen turns back on

Steven_Intel — Wed, 16 Feb 2022 23:22:35 GMT

Hello stanveerpsl,

Thank you for posting on the Intel® communities.

We appreciate the steps already performed. In order to better assist you, please provide the following information:

Was there any change before the issue started? For instance, any hardware upgrade or software or Windows update?
Download the Intel® SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".

Click on the menu where it says "Summary" to change to "Detailed View". To save your scan, click on "Next", then "Save".

In Windows, look for the Intel® Graphics Command Center > Go to Support > Click on System Diagnostic > Click on Generate report > Save the report as a .txt file and attach it to your reply.

As well, please perform a clean installation of the graphics drivers. You can follow the steps in this article: https://www.intel.com/content/www/us/en/support/articles/000057389.html

I look forward to hearing from you.

Regards,

Steven G.

Intel Customer Support Technician.

Re:Windows 11 stops working after screen turns back on

Steven_Intel — Tue, 22 Feb 2022 21:12:43 GMT

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Steven G.

Intel Customer Support Technician.

Re:Windows 11 stops working after screen turns back on

Steven_Intel — Wed, 02 Mar 2022 22:05:40 GMT

Since we have not heard back from you, we will close this thread. If you need any additional information, please submit a new question, as this thread will no longer be monitored.

Steven G.

Intel Customer Support Technician.