topic Re: Intel HD Graphics 620 Driver - transparency bug in Muonline game in Graphics

Intel HD Graphics 620 Driver - transparency bug in Muonline game

tdoan — Mon, 26 Jun 2017 09:52:10 GMT

Hi! when I run http://muonline.webzen.com/ Muonline seems to run fine but doesn't display health globes or skill bar and inventory windows are transparent is this.

I downgraded graphics driver to all older versions and still same problem. What happening? How to solve?

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Laptop - Core i3-7100U with Intel HD Graphics 620 only and windows 10 64 bit

Re: Intel HD Graphics 620 Driver - transparency bug in Muonline game

idata — Mon, 26 Jun 2017 15:06:31 GMT

Hi taidoan,

I understand the game Muonline does not display healthy globes, the skill bar and the inventory.

I would like to replicate this issue but I will need additional information about this matter, please fill out the following form as complete as possible.

/thread/77761 https://communities.intel.com/thread/77761

Looking forward to hearing from you.

Allan J.

Re: Intel HD Graphics 620 Driver - transparency bug in Muonline game

tdoan — Mon, 26 Jun 2017 17:55:21 GMT

Hi Allan! Please refer to the following and attachments for more info. Thank you!

Category

Questions

Answers (N/A if not applicable)

Description

Provide a detailed description of the issue

Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")</span>

Always (100%): X

Often (51-99%):

Sporadic (20-50%):

Very Sporadic (<20%):

Hardware (HW)

Brand and Model of the system.

Acer Aspire E5-575-359T

Hybrid or switchable graphics system?

ie Does it have AMD or NV graphics too?

N/A

Make and model of any Displays that are used to see the issue (see note2 below).

LFP = Local Flat Panel (Laptop panel)

EFP = External Flat Panel (Monitor you plug in)

LFP

How much memory [RAM] in the system (see note2 below).

4 GB

Provide any other hardware needed to replicate the issue.

ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc <p style=...

Re: Intel HD Graphics 620 Driver - transparency bug in Muonline game

idata — Tue, 27 Jun 2017 13:25:55 GMT

Hi taidoan,

Excellent information, thank you for taking the time and send the report. I will work on this matter and update this thread as soon as I get more information about it.

Allan J.

Re: Intel HD Graphics 620 Driver - transparency bug in Muonline game

idata — Mon, 03 Jul 2017 13:08:27 GMT

Hi taidoan,

Thank you for reporting this matter. I am currently reviewing this issue. This thread will be updated as news become available.

Allan J.

Re: Intel HD Graphics 620 Driver - transparency bug in Muonline game

tdoan — Mon, 03 Jul 2017 13:12:42 GMT

Thanks, Allan.

Re: Intel HD Graphics 620 Driver - transparency bug in Muonline game

DCari1 — Mon, 04 Sep 2017 02:03:45 GMT

Solved the problem?

i have this problem too

please help me

Re: Intel HD Graphics 620 Driver - transparency bug in Muonline game

tdoan — Mon, 04 Sep 2017 11:15:39 GMT

The problem hasn't been solved yet.

Re: Intel HD Graphics 620 Driver - transparency bug in Muonline game

DCari1 — Mon, 04 Sep 2017 21:01:40 GMT

and i think never be solved.

if u solved this problem another way plz post .

thanks

Re: Intel HD Graphics 620 Driver - transparency bug in Muonline game

LBula1 — Mon, 25 Sep 2017 00:21:36 GMT

hi taidoan i have the same processor as you and the same problem. ¿They solved your problem?

Leonardo

Re: Intel HD Graphics 620 Driver - transparency bug in Muonline game

DCari1 — Mon, 25 Sep 2017 00:50:33 GMT

no man, not solved

the better way its buy a offborad video .

the intel and webzen never will solved this.

Re: Intel HD Graphics 620 Driver - transparency bug in Muonline game

LBula1 — Mon, 25 Sep 2017 01:13:11 GMT

Yes friend; I'm already thinking of investing in an external video card unfortunately. they will not give us any solution.

good luck for you too

Re: Intel HD Graphics 620 Driver - transparency bug in Muonline game

RonaldM_Intel — Mon, 25 Sep 2017 21:00:49 GMT

Hello Everyone,

I would like to confirm that Intel is investigating this issue, and an internal bug has been filed [Bug ID 1406478036]

This issue is currently under debugging, thus as soon as I have more information I'll post it here.

Thank you for your patience.

Kindest Regards,

Ronald M.

Re: Intel HD Graphics 620 Driver - transparency bug in Muonline game

LBula1 — Mon, 25 Sep 2017 21:20:21 GMT

many thanks Ronald; surely we will be attentive to a possible solution.

I appreciate your response.

best regards

Leo

Re: Intel HD Graphics 620 Driver - transparency bug in Muonline game

RonaldM_Intel — Fri, 06 Oct 2017 15:30:57 GMT

Hello all,

I got results back from our debugging team. They did some debug tracing and noticed that the game is not loading methods (highlighted in red) that are required to set transparency, which suggest the issue is coming from the game itself and not from the graphics driver:

00000114 160.67968750 [6708] _level0.scene.onLoad()

00000115 160.69337463 [6708] Error: Can't find method '_level0._root.scene.SetScale' to invoke.

00000116 160.70703125 [6708] Error: Can't find method '_level0._root.scene.SetVisible' to invoke.

00000117 160.72071838 [6708] g_mcRuudShopFrame

00000144 161.29759216 [6708] g_mcRoundCount

00000145 161.30567932 [6708] gProgressFrame

00000146 161.31597900 [6708] Scale9Grid has negative width -0.100000

00000147 161.38458252 [6708] Error: Can't find method '_level0._root.scene.SetScale' to invoke.

00000148 161.38708496 [6708] Error: Can't find method '_level0._root.scene.SetAlign' to invoke.

00000149 161.57159424 [6708] [MakePII] Acquire alternative PII(1)

00000150 161.57170105 [6708]

00000151 346.47653198 [6708] _level0.g_mcHeroPosition._helpBox.setCharLevel(3)

00000152 348.13128662 [6708] _level0.g_mcHeroPosition._helpBox.setCharLevel(3)

00000171 349.87506104 [6708] create.. icon_portal- : Devias Entrance

00000172 349.87521362 [6708] create.. icon_portal- : Noria Entrance

00000173 349.87539673 [6708] create.. icon_portal- : Valley of Loren Entrance

00000174 377.80490112 [6708] Error: GetVariable failed: can't resolve the path "_level9999.RemoveInputWindow"

00000175 377.80490112 [6708] Error: Can't find method '_level0._level9999.RemoveInputWindow' to invoke.

Before sending the debug info to the game developer, can someone using 6th Generation Graphics (also known as Skylake) confirm if the issue occurs on Windows 7 or Windows 8.1?

Best Regards,

Ronald M.

Re: Intel HD Graphics 620 Driver - transparency bug in Muonline game

LBula1 — Fri, 06 Oct 2017 22:50:53 GMT

Well Ronald thank you very much for the information. Send ticket to the game to find a solution.

I have an ASUS i3 7th gen 7100 laptop with intel hd graphics 620 and windows 10 64bits.

I appreciate your concern.

Greetings from Cordoba Argentina.

Leonardo Bulacio

Re: Intel HD Graphics 620 Driver - transparency bug in Muonline game

tdoan — Sat, 07 Oct 2017 12:50:21 GMT

Hi Ronald!

Thanks so much for your support!

Re: Intel HD Graphics 620 Driver - transparency bug in Muonline game

LFigu2 — Mon, 30 Oct 2017 22:32:38 GMT

If I have a problem with an online game called DarkMu this when connecting to the server, many of the options appear in transparencies I have a 7th generation Icore 3 with HD 630 graphics I have tried all possible configuration and I have not been able to fix the problem , but in my laptop with a third generation Icore 5 with HD 4000 graphics I do not have that problem could help me solve this problem

Re: Intel HD Graphics 620 Driver - transparency bug in Muonline game

RonaldM_Intel — Mon, 30 Oct 2017 22:40:17 GMT

Hi IsaacN,

Thank you for your feedback.

Can you please include the https://www.intel.com/content/www/us/en/support/articles/000022556/graphics-drivers.html DxDiag.txt report of both laptops? (i.e. the HD Graphics 4000 laptop and the HD 630 laptop)

Please also let me know the link where we can download this game (just in case it is a variation of MU online http://muonline.webzen.com/download/game-download MU Online | Medieval Fantasy MMORPG).

Best Regards,

Ronald M.

Re: Intel HD Graphics 620 Driver - transparency bug in Muonline game

LFigu2 — Tue, 31 Oct 2017 05:23:07 GMT

Well I clarify the machine with HD graphics 4000 is a laptop and the machine with HD graphics 630 is a desktop computer. Both with windows 10 and the updated drivers, later I will get the DirectX reports from both computers.