topic Re:Genshin Impact Rendering Issue in Graphics

Genshin Impact Rendering Issue

Audradadada — Tue, 08 Mar 2022 04:23:42 GMT

I've tried to use the newest graphic driver (30.0.101.1340) and the old one. The old graphic driver (30.0.100.9684) was successfully eliminate the problem but it decrease the fps significantly. What should I do? I'm using Core I7 1165g7 anyway

Re:Genshin Impact Rendering Issue

JosueO_Intel — Tue, 08 Mar 2022 15:23:53 GMT

Hello Audradadada,

Thank you for posting on the Intel®️ communities. We are sorry to hear that you are having issues with your system, we will do our best to help you. In order to have a better understanding of the issue, please share with us the following information:

Graphic settings being used (resolution, graphic quality, etc.).
Where did you download the game from?
Do you get any freezes, crashes, or error messages?
Video of the issue.

Also, please download and install the Intel®️ System Support Utility (Intel®️ SSU):

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel®️ SSU will take you to the "Summary View". Click on the menu where it says "Summary" to change to "Detailed View".

Click on "Next", save the report and attach it to your response.

Regards,

Josue O.

Intel Customer Support Technician

Re:Genshin Impact Rendering Issue

JosueO_Intel — Fri, 11 Mar 2022 15:09:39 GMT

Hello Audradadada,

Were you able to check the previous post?

Let us know if you still need assistance.

Regards,

Josue O.

Intel Customer Support Technician

Re: Re:Genshin Impact Rendering Issue

Audradadada — Sat, 12 Mar 2022 15:20:43 GMT

here's the SSU data that you've requested, thanks a lot ^^

Re:Genshin Impact Rendering Issue

JosueO_Intel — Mon, 14 Mar 2022 14:48:04 GMT

Hello Audradadada,

Thank you for sharing the Intel® SSU report, we will wait for you to be able to get the other information and share it with us.

Best regards,

Josue O.

Intel Customer Support Technician

Re:Genshin Impact Rendering Issue

JosueO_Intel — Wed, 16 Mar 2022 14:41:00 GMT

Hello Audradadada,

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Josue O.

Intel Customer Support Technician

Re:Genshin Impact Rendering Issue

JosueO_Intel — Fri, 18 Mar 2022 13:18:28 GMT

Hello Audradadada,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Josue O.

Intel Customer Support Technician