topic Re:Multi Monitor Plug and Play issues in Graphics

Multi Monitor Plug and Play issues

Scott_M1 — Wed, 02 Mar 2022 16:12:25 GMT

I have a number of PCs using dual monitors via DP connectors running Windows 10

I am using either UHD-630 with Driver Version 27.20.100.8783 or HD-530 with Driver version 26.20.100.7925

If monitors are turned off for the evening and back on or occasionally on a reboot the display settings corrupt to a single display.

On another flavor of Graphics Adapter I am able to download the EDID from the monitor to a file and then force the port to use the exported EDID instead of looking for the monitor which seems to resolve the issue on those PCs.

Am I able to apply an EDID export to a video port with the HD-530 / UHD-630 adapters using the Graphics Command Center or by another means?

Re:Multi Monitor Plug and Play issues

David_G_Intel — Fri, 04 Mar 2022 01:22:47 GMT

Hello Scott_M1

Thank you for posting on the Intel️® communities. Please share more information with us:

What processors do you use?
What Windows 10 build do you use?
Are they all desktop or laptop systems?
Did you test different drivers? What versions?
Intel® System Support Utility (Intel® SSU) results of one of the affected systems:
- Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
- Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".
- Click on the menu where it says "Summary" to change to "Detailed View".
- To save your scan, click on "Next", then "Save".
Intel® Graphics Command Center report of one of the affected systems
- Open the application
- "Support" > "System Diagnostic" > "Generate Report

Regards,

David G

Intel Customer Support Technician

Re:Multi Monitor Plug and Play issues

David_G_Intel — Tue, 08 Mar 2022 00:55:41 GMT

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

David G.

Intel Customer Support Technician

Re:Multi Monitor Plug and Play issues

David_G_Intel — Thu, 10 Mar 2022 21:21:45 GMT

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

David G.

Intel Customer Support Technician