topic Unable to personalize 1280x540 screen resolution in Graphics

Unable to personalize 1280x540 screen resolution

Abacab — Sun, 20 Mar 2022 13:01:58 GMT

"Error when trying to add resolution. Incorrect parameters".

However, 1280x600 comes as a standard within the Intel Graphics Command Center resolution options, and 1920x800 succesfully created. The thing is that I intend to recreate an ultra-wide cinema theater aspect ratio in order to watch movies full screen with no letterbox on a perfect 21:9 aspect ratio custom-made screen.

Custom-made 21:9 screen.

I'm interested in 1280x540 res because of a cheaper 720p native projector for a bedroom. This projector is capable to read input 1080p signal, and although pixels and overall text are legible, 1280x540 real signal would be much more convenient for such 720p native resolution.

Chip is Intel HD 500 embedded into an Intel Celeron N3350 with 4GB DDR-3 RAM. Both 60 Hz and 50 Hz options were tested.

Hope a quick comment...Regards!!!

Re: Unable to personalize 1280x540 screen resolution

professional — Mon, 21 Mar 2022 00:26:01 GMT

Your projector must support the resolution that you want to add, and it obviously doesn't support it

Re: Unable to personalize 1280x540 screen resolution

Abacab — Mon, 21 Mar 2022 06:58:54 GMT

Hmmm....under a Nvidia GeForce 320 and same projector I am able to flawlessly set the desktop size in 1280x540. Chances are it is not about the resolution size, but the desktop size.

Is there any other way to set a desktop size within an Intel HD 500? Not sure about this...

Thanks for the help. Regards!!!

Re:Unable to personalize 1280x540 screen resolution

JosueO_Intel — Mon, 21 Mar 2022 18:37:50 GMT

Hello Abcab,

Thank you for posting on the Intel®️ communities. We are sorry to hear that you are having issues with your system, we will do our best to help you.

In order to have a better understanding of the issue, please share with us the following information:

Graphics report, open the Intel® Graphics Command Center (IGCC), in order to get please open IGCC, go to the support tab, select system diagnostic, click "generate report", save the file and attach it to your response.

Also, please download and install the Intel®️ System Support Utility (Intel®️ SSU):

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel®️ SSU will take you to the "Summary View". Click on the menu where it says "Summary" to change to "Detailed View".

Click on "Next", save the report and attach it to your response.

Regards,

Josue O.

Intel Customer Support Technician

Re: Unable to personalize 1280x540 screen resolution

professional — Mon, 21 Mar 2022 21:13:00 GMT

Unfortunately Intel's drivers team are not competent to write drivers. I think it is waste of time to try to resolve this issue by yourself. Better write to Intel's technical support to make them aware that driver is buggy and useless, with hope they will fix this bug in next driver release.

Re:Unable to personalize 1280x540 screen resolution

JosueO_Intel — Thu, 24 Mar 2022 14:02:36 GMT

Hello Abcab,

Were you able to check the previous post?

Let us know if you still need assistance.

Regards,

Josue O.

Intel Customer Support Technician

Re:Unable to personalize 1280x540 screen resolution

Jean_Intel — Mon, 28 Mar 2022 17:17:09 GMT

Hello Abcab,

We hope you are doing fine.

We have not heard back from you. So we will close this thread, if you need any additional information, please submit a new question as this thread will no longer be monitored

Best regards.

Jean O.

Intel Customer Support Technician.