topic Re:Intel HD 620 Screen Flicker Windows 11 in Graphics

Intel HD 620 Screen Flicker Windows 11

safmatebookxpro — Sun, 19 Jun 2022 12:11:26 GMT

Hello

When using MS Photos, I have noticed an irritating screen flicker to black which lasts a few seconds when working with images. It happens consistently and is ruining my user experience. This issue also sometimes occurs when Alt+Tabbing between applications and maximising videos when replaying.

My laptop has Intel HD620 and an NVidia MX150 as display adaptors. I have isolated that the issue resides with the HD 620 due. When I disable the HD620 (and the system runs purely on the Nvidia) then the screen flicker goes away.

I have updated graphics drivers to latest, including trying clean installs by uninstalling and reinstalling, but the issue remains.

I believe this started happening after updating to Windows 11.

Can you please help? Do I need to change settings or change to another driver?

Some system information is pasted below, please let me know if you need any further information.

HD620 Driver version 30.0.101.1994 13/05/2022

Intel Graphics Command Center report

Report Date: Sunday, 19 June 2022
Report Time [hh:mm:ss]: 01:08:37 PM
Operating System: Microsoft Windows 11 Home 10.0.22000
IGCC Version: 1.100.3408.0
Language: en-GB
Physical Memory: 7.85 GB
Current Resolution: 3000x2000

Processor: Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz
Processor Speed: 1992 MHz
GFX Driver Name: IntelÂ® UHD Graphics 620
Shader Version: 5.1
OpenCL* Version: 0
* Microsoft DirectX* *
Runtime Version: 12
Hardware-Supported Version: 12
Vendor ID: 8086
Device ID: 5917
Device Revision: 07
GFX Driver Version: 30.0.101.1994
Dedicated RAM: 0 GB
Shared RAM: 4 GB
Max Supported Displays: 3
GFX Vulcan: 1.3.212
GFX GOP: 9.0.1072

GFX Driver Name: NVIDIA GeForce MX150
Shader Version: NA
OpenCL* Version: NA
* Microsoft DirectX* *
Runtime Version: NA
Hardware-Supported Version: NA
Vendor ID: 10DE
Device ID: 1D12
Device Revision: A1
GFX Driver Version: 31.0.15.1640
Dedicated RAM: 2 GB
Shared RAM: 4 GB
Max Supported Displays: NA
GFX Vulcan:

* Devices connected to the Graphics Accelerator *

Active Displays: 1

* Digital Display 1 *

Display Name: Built-In Display
Display Type: Digital
Serial Number: -
DDC2 Protocol: Supported
Gamma: 2.2
Connector Type: DisplayPort

Maximum Image Size
Horizontal - 11.42 inches
Vertical - 7.87 inches

Supported Modes
3000 x 2000 (48p Hz)
3000 x 2000 (60p Hz)

Power Management Support
-

Raw EDID:
00 FF FF FF FF FF FF 00 28 89 2A 42 00 00 00 00
00 1B 01 04 A5 1D 14 78 03 DE 50 A3 54 4C 99 26
0F 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01
01 01 01 01 01 01 B7 98 B8 A0 B0 D0 3E 70 08 20
08 0C 25 C4 10 00 00 1A B7 98 B8 A0 B0 D0 41 72
08 20 08 0C 25 C4 10 00 00 1A 00 00 00 FE 00 4A
44 49 20 20 20 20 20 20 20 20 20 20 00 00 00 FE
00 4C 50 4D 31 33 39 4D 34 32 32 41 20 20 00 39

* Other names and brands are the property of their respective owners.

System Information

OS Name Microsoft Windows 11 Home
Version 10.0.22000 Build 22000
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-34ASBKT
System Manufacturer HUAWEI
System Model MACH-WX9
System Type x64-based PC
System SKU C110
Processor Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz, 1992 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date HUAWEI 1.28, 15/03/2019
SMBIOS Version 3.0
Embedded Controller Version 1.28
BIOS Mode UEFI
BaseBoard Manufacturer HUAWEI
BaseBoard Product MACH-WX9
BaseBoard Version M11
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.22000.527"
Username DESKTOP-34ASBKT\Safeer
Time Zone GMT Summer Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.85 GB
Available Physical Memory 3.06 GB
Total Virtual Memory 15.7 GB
Available Virtual Memory 9.52 GB
Page File Space 7.85 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualisation-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualisation Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

Re:Intel HD 620 Screen Flicker Windows 11

AndrewG_Intel — Mon, 20 Jun 2022 22:39:52 GMT

Hello @safmatebookxpro

Thank you for posting on the Intel® communities.

In order to review this further, please provide us with the following information:

1- Did you just upgrade from Windows* 10 to Windows* 11 using the upgrade feature in Windows Updates? Or did you upgrade by doing a fresh install from scratch?

2- Is the issue observed using the customized graphics driver provided by the computer manufacturer (OEM) Huawei?

3- Fill in the Graphics bug report.docx available in this link and attach the report to your reply.

4- Could you please share a video showing the behavior/issues:

5- If this happens only on the built-in display, have you tested using an external display?

6- Have you made sure the operating system is up to date with no pending updates?

Best regards,

Andrew G.

Intel Customer Support Technician

Re:Intel HD 620 Screen Flicker Windows 11

AndrewG_Intel — Thu, 23 Jun 2022 23:17:43 GMT

Hello safmatebookxpro

We are checking this thread and we would like to know if you need further assistance. Please do not hesitate to contact us back if you have additional inquiries.

Best regards,

Andrew G.

Intel Customer Support Technician

Re: Intel HD 620 Screen Flicker Windows 11

safmatebookxpro — Sun, 26 Jun 2022 15:35:11 GMT

Hi there - thank you for responding to my thread

1. The upgrade was done on using the upgrade feature in Windows update, not a clean install of Windows 11

2. The issue was observed only recently after Windows updated. The graphics driver has been continually updated beyond the original driver set that was provided with the laptop

3. I have attached the graphics report

4. Intel UHD 620 screen flicker issue on Huawei Matebook X Pro Windows 11 - YouTube - you can see that the screen flickers to black when rotating the image in MS Photos. The image then reappears sometimes shortly, other times it takes longer.

5. I tested on an external display as you suggested and when testing, the issue repeats on the local laptop's display, but NOT on the external display. This has left me wondering whether its an issue just with the device screen? However, the fact that when I disable the Intel display adapter, and use only the NVidia MX150 to drive graphics, the local display seems fine.

6. OS fully up to date

I have pasted the graphics bug report below. I was unable to attach the document.

Thanks for your help.

Category	Questions	Answers (N/A if not applicable)
Description	Provide a detailed description of the issue	When using MS Photos, I have noticed an irritating screen flicker to black which lasts a few seconds when working with images. It happens consistently and is ruining my user experience. This issue also sometimes occurs when Alt+Tabbing between applications and maximising videos when replaying. My laptop has Intel HD620 and an NVidia MX150 as display adaptors. I have isolated that the issue resides with the HD 620 due. When I disable the HD620 (and the system runs purely on the Nvidia) then the screen flicker goes away. I have updated graphics drivers to latest, including trying clean installs by uninstalling and reinstalling, but the issue remains. I believe this started happening after updating to Windows 11.
Hardware (HW)	Brand and Model of the system.	Huawei Matebook X Pro (2018)
	Make and model of any Displays that are used to see the issue (see note2 below). LFP = Local Flat Panel (Laptop panel)EFP = External Flat Panel (Monitor you plug in)	LFP
	Provide any other hardware needed to replicate the issue. ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc	n/a
	Hardware Stepping (see note1 below).
Software (SW)	SW or Apps version used to replicate the issue.	Windows 11, MS Photos
Configurations	Single display, clone, or extended (see note2 below).	Single
	Display resolution & refresh rate setting of each display (see note2 below).	3000x2000 60Hz
	AC or DC mode, i.e. is power cable plugged in or not?	Plugged in and on battery
How to repro	Please provide steps to replicate the issue. These steps are very crucial to finding the root cause and fix. A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.	1. video linked here 2. 3. 4. n.

Additional system information

Attach the SSU.txt report while making sure you select the option to include 3^rd party reports.
Attach the report generated by either the Intel Graphics Command Center or the Intel Graphics Control Panel. Instructions can be found here

HD620 Driver version 30.0.101.1994 13/05/2022

Intel Graphics Command Center report

* Devices connected to the Graphics Accelerator *

Active Displays: 1

* Digital Display 1 *

Display Name: Built-In Display
Display Type: Digital
Serial Number: -
DDC2 Protocol: Supported
Gamma: 2.2
Connector Type: DisplayPort

Maximum Image Size
Horizontal - 11.42 inches
Vertical - 7.87 inches

Supported Modes
3000 x 2000 (48p Hz)
3000 x 2000 (60p Hz)

Power Management Support
-

* Other names and brands are the property of their respective owners.

System Information

Re: Intel HD 620 Screen Flicker Windows 11

AndrewG_Intel — Tue, 28 Jun 2022 20:11:04 GMT

Hello safmatebookxpro

Thank you for your response and for the video, it is very helpful.

Please review the following additional steps and kindly let us know if the behavior persists:

1- Go to Windows Settings > Apps & Features, look for Microsoft Photos > click on it and then click on "Advanced options" > click on (1) Terminate, (2) Repair, (3) Reset. If that doesn't help, you may try to uninstall the app and reinstall it from the Microsoft* Store.

2- Check for any equipment near the built-in display that could be causing electrical noise.

3- Try changing the refresh rate to a lower setting, for instance, based on the report, the built-in display supports 48Hz and 60Hz. If you are using 60Hz, try 48Hz. You may change this from the Intel® Graphics Command Center > Display > General tab or use Windows Advanced Display Settings.

4- If the Panel Self Refresh setting is available in the Intel Graphics Command Center, test by disabling it by following the steps in this article: How to Enable and Disable Panel Self Refresh. (Note: the availability of this feature depends on the computer manufacturer (OEM) customizations).

5- Run the Intel® Processor Diagnostic Tool to verify that both the processor and the GPU (Graphics Processing Unit) are fine. To save the report, once the test is done, click on "File >> View Results File" and attach the .txt file to your reply.

6- We understand that you have tried the Clean Installation of Intel® Graphics Drivers. If you have already tried a clean install of the latest driver 30.0.101.1994, we suggest testing with previous versions to see if this could be related to a driver version issue. For instance: you may test versions 30.0.101.1660 or 30.0.100.9684.

We will be looking forward to hearing back from you.

Best regards,

Andrew G.

Intel Customer Support Technician

Re: Intel HD 620 Screen Flicker Windows 11

safmatebookxpro — Thu, 30 Jun 2022 11:13:48 GMT

Hi Andrew

Thanks for your helpful suggestions. This really is a helpful support community.

I have gone through the suggested steps that you have outlined above and unfortunately I am still having the issue

1. Done all steps. I don't think it is an issue with the application itself, the bug appears in other apps, too (video editing, Chrome). I am just using MS Photos to illustrate the issue. I tried the repair and the reinstall, but to no avail.

2. No nearby electrical noise.

3. Tested a reduced refresh rate to 48 Hz, but again no success. The flicker still appears.

4. Panel self refresh was already disabled in the Intel Graphics Command Center, so I took no further action. The flicker still appears.

5. Ran the test, it appeared to pass and attached the report below.

6. Tried clean installing all driver versions linked to your response - but the issue still remained. I am currently on driver version 30.0.100.9684.

Thanks again for the helpful responses. I look forward to your response.

Re:Intel HD 620 Screen Flicker Windows 11

AndrewG_Intel — Fri, 01 Jul 2022 19:30:21 GMT

Hello safmatebookxpro

You are very welcome and thank you for your response. Please allow us to review this further and we will be posting back in the thread as soon as possible.

Best regards,

Andrew G.

Intel Customer Support Technician

Re: Intel HD 620 Screen Flicker Windows 11

AndrewG_Intel — Wed, 06 Jul 2022 17:10:54 GMT

Hello safmatebookxpro

After checking this further, we would like to inform you that we tested this scenario using Intel® UHD Graphics 620 and the latest graphics driver 30.0.101.1994 and we didn't get the issue that you reported.

Please review the video attached regarding some of the tests we did. If we missed something in the test or if you have concerns about the steps, please let us know and kindly provide us with step-by-step instructions for replication purposes.

Best regards,

Andrew G.

Intel Customer Support Technician

(view in My Videos)

Re:Intel HD 620 Screen Flicker Windows 11

DeividA_Intel — Mon, 11 Jul 2022 18:09:10 GMT

Hello safmatebookxpro,

After checking your thread, I would like to know if you need further assistance.

If so, please provide me with the information requested.

Regards,

Deivid A.

Intel Customer Support Technician

Re:Intel HD 620 Screen Flicker Windows 11

DeividA_Intel — Thu, 14 Jul 2022 18:01:52 GMT

Hello safmatebookxpro,

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.

Regards,

Deivid A.

Intel Customer Support Technician