https://community.intel.com/t5/Graphics/IGCC-disable-when-sleep-mode-recovery/m-p/1401428#M108809 <P>We have a case of Elkhart Lake, and after installing the VGA driver and Intel Graphic command center,<BR />Then enter the Intel Graphic command center, go to Enable Hotkey, at this time you can control the rotation of the screen through the hotkey</P> <P>Afterwards, if I enter S3/S4 and then come back from S3/S4, IGCC will be suspended as shown below: At this time, my hotkey will not work.</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="RSun_0-1658208020250.png" style="width: 400px;"><img src="https://community.intel.com/t5/image/serverpage/image-id/31711iE19C6C9946E6647C/image-size/medium/is-moderation-mode/true?v=v2&amp;px=400&amp;whitelist-exif-data=Orientation%2CResolution%2COriginalDefaultFinalSize%2CCopyright" role="button" title="RSun_0-1658208020250.png" alt="RSun_0-1658208020250.png" /></span></P> <P>Related experiments:<BR />1. This problem is only seen on Windows 10 21H2, but it is normal on Windows 10 1809.<BR />2. I have tried to update to the latest VGA driver but it still doesn't work.<BR />3. Remove the VGA driver and only observe the Status of IGGC, it is still Suspended when IGGC comes back from S4.<BR />4. Windows update has been updated online, but the situation has not improved.<BR />5. Tested on comet lake(ASUS)/coffee lake(Insyde) platform, still the same situation.</P> <P><BR />At present, it is speculated that there are some problems with the IGGC AP,<BR />System info:<BR />OS: Windows 10 21H2<BR />VGA Driver version: 30.0.101.1631<BR />IGGC Version:1.100.3408.0<BR />Platform: Elkhart lake / Comet Lake / Coffee Lake</P> <P>&nbsp;</P> Tue, 19 Jul 2022 05:22:52 GMT RSun 2022-07-19T05:22:52Z https://community.intel.com/t5/Graphics/IGCC-disable-when-sleep-mode-recovery/m-p/1401428#M108809 <P>We have a case of Elkhart Lake, and after installing the VGA driver and Intel Graphic command center,<BR />Then enter the Intel Graphic command center, go to Enable Hotkey, at this time you can control the rotation of the screen through the hotkey</P> <P>Afterwards, if I enter S3/S4 and then come back from S3/S4, IGCC will be suspended as shown below: At this time, my hotkey will not work.</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="RSun_0-1658208020250.png" style="width: 400px;"><img src="https://community.intel.com/t5/image/serverpage/image-id/31711iE19C6C9946E6647C/image-size/medium/is-moderation-mode/true?v=v2&amp;px=400&amp;whitelist-exif-data=Orientation%2CResolution%2COriginalDefaultFinalSize%2CCopyright" role="button" title="RSun_0-1658208020250.png" alt="RSun_0-1658208020250.png" /></span></P> <P>Related experiments:<BR />1. This problem is only seen on Windows 10 21H2, but it is normal on Windows 10 1809.<BR />2. I have tried to update to the latest VGA driver but it still doesn't work.<BR />3. Remove the VGA driver and only observe the Status of IGGC, it is still Suspended when IGGC comes back from S4.<BR />4. Windows update has been updated online, but the situation has not improved.<BR />5. Tested on comet lake(ASUS)/coffee lake(Insyde) platform, still the same situation.</P> <P><BR />At present, it is speculated that there are some problems with the IGGC AP,<BR />System info:<BR />OS: Windows 10 21H2<BR />VGA Driver version: 30.0.101.1631<BR />IGGC Version:1.100.3408.0<BR />Platform: Elkhart lake / Comet Lake / Coffee Lake</P> <P>&nbsp;</P> Tue, 19 Jul 2022 05:22:52 GMT https://community.intel.com/t5/Graphics/IGCC-disable-when-sleep-mode-recovery/m-p/1401428#M108809 RSun 2022-07-19T05:22:52Z https://community.intel.com/t5/Graphics/IGCC-disable-when-sleep-mode-recovery/m-p/1402009#M108837 <P>Hello RSun,</P><P><BR /></P><P>Thank you for posting on the Intel® communities.</P><P><BR /></P><P>We will work on this issue. As soon as I have an update, I will let you know.</P><P><BR /></P><P>Best regards,</P><P><BR /></P><P>Steven G.</P><P>Intel Customer Support Technician.</P><BR /> Wed, 20 Jul 2022 19:36:12 GMT https://community.intel.com/t5/Graphics/IGCC-disable-when-sleep-mode-recovery/m-p/1402009#M108837 Steven_Intel 2022-07-20T19:36:12Z https://community.intel.com/t5/Graphics/IGCC-disable-when-sleep-mode-recovery/m-p/1402046#M108839 <P>Hello RSun,</P><P><BR /></P><P>In order to continue investigating, could you please confirm the exact model of the processors for each family where you have received the error (Elkhart lake - Comet Lake - Coffee Lake)?</P><P><BR /></P><P>Best regards,</P><P><BR /></P><P>Steven G.</P><P>Intel Customer Support Technician.</P><BR /> Wed, 20 Jul 2022 21:57:09 GMT https://community.intel.com/t5/Graphics/IGCC-disable-when-sleep-mode-recovery/m-p/1402046#M108839 Steven_Intel 2022-07-20T21:57:09Z https://community.intel.com/t5/Graphics/IGCC-disable-when-sleep-mode-recovery/m-p/1403258#M108872 <P>Were you able to check the previous post?</P><P><BR /></P><P>Let us know if you still need assistance.</P><P><BR /></P><P>Best regards,</P><P><BR /></P><P>Steven G.</P><P>Intel Customer Support Technician.</P><BR /> Mon, 25 Jul 2022 22:04:20 GMT https://community.intel.com/t5/Graphics/IGCC-disable-when-sleep-mode-recovery/m-p/1403258#M108872 Steven_Intel 2022-07-25T22:04:20Z https://community.intel.com/t5/Graphics/IGCC-disable-when-sleep-mode-recovery/m-p/1404370#M108922 <P>Since we have not heard back from you, we will close this thread. If you need any additional information, please submit a new question, as this thread will no longer be monitored.</P><P><BR /></P><P>Best regards,</P><P><BR /></P><P>Steven G.</P><P>Intel Customer Support Technician.</P><BR /> Thu, 28 Jul 2022 22:42:39 GMT https://community.intel.com/t5/Graphics/IGCC-disable-when-sleep-mode-recovery/m-p/1404370#M108922 Steven_Intel 2022-07-28T22:42:39Z