topic Re:Intel DSA (bugs?) in latest version (v22.5.33.3) in Graphics

Intel DSA (bugs?) in latest version (v22.5.33.3)

CSolomon — Tue, 18 Oct 2022 17:10:13 GMT

I had to do a factory restore on my MSI gaming laptop after installing an optane module (I accidently screwed up the partitions on C:\. windows still booted, but the recovery partitions were toast.) The factory restore was successful, and the factory installation software was nice enough to even preconfigure my new optane module for use. I only had problems when i tried to use the intel DSA software which came preinstalled. I thought at first, okay the software is probably too badly outdated. so, after updating the system from factory installed w10 1803 to 21H2, I uninstalled the DSA using the intel DSA uninstaller. I then downloaded the newest version and proceeded to install it. However, the same issue is still occurring. The issue is as follows:

Once the scan is complete, the drivers with new versions are displayed. however, none of the download buttons work properly. When clicked, there is a message on the page that says download failed. and when the different drivers are clicked on the page, the message changes to multiple download failures detected.

in the windows application event viewer, there are two errors that repeat. "DSAService.exe:DSA directory rules count is incorrect" and "DSAService.exe:DSA directory is invalid and can't be fixed"

I followed the instructions given on the intel DSA support page for the first error, but it did not work, and nothing could be found about the second error.

I have uninstalled both the DSA and the ICIP and reinstalled those multiple times, to no avail. I even tried digging through what logs I could find in reference to related to the DSA software.

then i stumbled across a intel support article telling us where the DSA downloaded the driver files too. i tried checking that location, and IT DID NOT EXIST! It looks like either the server side of the software or the setup program, is not creating this directory, which causes the web side of the program to error out. I created the directory (C:\programData\Intel\DSA\Downloads\) and the errors went away. I tried making a support ticket for this, but the intel support ticket page is down for maintenance or something at the moment. So, I am creating a post here.

Re:Intel DSA (bugs?) in latest version (v22.5.33.3)

Steven_Intel — Tue, 16 Aug 2022 16:47:26 GMT

Hello CSolomon,

Thank you for posting on the Intel® communities.

We are going to work on this issue. As soon as I have an update, I will let you know.

Best regards,

Steven G.

Intel Customer Support Technician.

Re:Intel DSA (bugs?) in latest version (v22.5.33.3)

Steven_Intel — Tue, 16 Aug 2022 18:16:02 GMT

Hello CSolomon,

By any chance, were you able to see the Logs and Data folder for IDSA, or are they not showing up at all?

Best regards,

Steven G.

Intel Customer Support Technician.

Re: Intel DSA (bugs?) in latest version (v22.5.33.3)

CSolomon — Thu, 18 Aug 2022 20:50:52 GMT

i posted what logs i had above. as for a data directory, i am not sure what you are refering to. did you mean the program install path under c:\program files (x86)\intel\?

Re: Intel DSA (bugs?) in latest version (v22.5.33.3)

CSolomon — Thu, 18 Aug 2022 21:04:50 GMT

looks like the DSA software may have been updated or something, because when i just looked again, the downloads folder was missing again. not sure if this means that the issue has returned or not though

edit ---- no.... it was me doing a system restore that caused the directory to disappear.... which also means that the issue is indeed back.

Re: Re:Intel DSA (bugs?) in latest version (v22.5.33.3)

CSolomon — Tue, 18 Oct 2022 17:10:32 GMT

although i updated the drivers through idsa once the download directory was added, the issue returned because of a failed system restore (which is ok, because although windows says it failed, the issue i needed system restore for, got fixed by the operation. ) but the restore operation also undid the fix i performed on the idsa directory, causing the download directory, and it's contents to disappear.

now that i know the issue i was having was back, there is only one possible update from intel that could get installed. I unlinked and formatted my optane module, which cause idsa to prompt me to install the Intel memory and storage tool. so now we have a we to test the issue.

as i expected, pressing the download all button causes the "download failed unexpectedly" message and pressing the download button causes the same issue. Manual download is of course working as intended. I have created a new set of DSA logs and included them in the post as an attachment. in addition, I have located some additional logs in c:\windows\temp\. looking briefly at those logs i see references to idsa having a data directory. i assume this is what you were referring too before. so my answer to your question is no, those directories are not being created. i have included the logs from the windows temp directory as well. as a test, i created a directory called 'data' in 'c:\programdata\intel\DSA\' and to my surprise, the files appeared in the fresh directory when i ran the DSA tool. i have included those files as well. as before, the DSA directory is included in it's entirety

Re:Intel DSA (bugs?) in latest version (v22.5.33.3)

Steven_Intel — Fri, 19 Aug 2022 21:45:06 GMT

Hello CSolomon,

Thank you for your response.

Please perform the following steps:

Uninstall Intel® Driver & Support Assistant using the Uninstaller https://www.intel.com/content/www/us/en/download/19333/intel-driver-support-assistant-uninstaller.html?v=t
Reinstall Intel® Driver & Support Assistant and check if the issue persists.
If the issue persists, please try turning off the VPN (if you are connected to a VPN).

Let me know of the outcome.

Best regards,

Steven G.

Intel Customer Support Technician.

Re: Intel DSA (bugs?) in latest version (v22.5.33.3)

CSolomon — Sat, 20 Aug 2022 09:10:33 GMT

I will do so, though i have already done more than five times already. i will post back by monday

Re:Intel DSA (bugs?) in latest version (v22.5.33.3)

Steven_Intel — Mon, 22 Aug 2022 21:51:52 GMT

Thank you CSolomon,

If the issue persists, please provide the Intel® DSA logs by following one of the steps in this article: https://www.intel.com/content/www/us/en/support/articles/000089850/software/software-applications.html

Best regards,

Steven G.

Intel Customer Support Technician.

Re: Re:Intel DSA (bugs?) in latest version (v22.5.33.3)

CSolomon — Tue, 18 Oct 2022 17:10:43 GMT

sorry for the late repy. I uninstalled DSA, restarted, then reinstalled it, then restarted again. I have uninstalled my intel Bluetooth drivers for testing the DSA. and the download failed message is still appearing. I have included the ENTIRE contents of the DSA folders in the programdata directory. nothing has been excluded for the zip file. It should contain all the log files you need. If it does not, then there is a bigger issue at work here.

Re: Intel DSA (bugs?) in latest version (v22.5.33.3)

CSolomon — Tue, 23 Aug 2022 22:27:42 GMT

one of my messages seems to have dissappeared..... it had an attachment of logs with it.... weird

Re: Intel DSA (bugs?) in latest version (v22.5.33.3)

CSolomon — Tue, 18 Oct 2022 17:10:54 GMT

i am reposting the attachment that disappeared because it had logs for DSA which showed up in c:\windows\temp\

Re: Re:Intel DSA (bugs?) in latest version (v22.5.33.3)

CSolomon — Tue, 23 Aug 2022 22:49:37 GMT

once again, it seems that the only solution is to manually add the downloads folder to c:\programdata\intel\dsa\. once the folder gets added the issue goes away. not sure why your software is no longer creating a needed directory.

Re:Intel DSA (bugs?) in latest version (v22.5.33.3)

Steven_Intel — Thu, 25 Aug 2022 18:02:17 GMT

Thank you for your response.

I am going to work on this issue with the information provided. As soon as I have an update, I will let you know.

Best regards,

Steven G.

Intel Customer Support Technician.

Re: Intel DSA (bugs?) in latest version (v22.5.33.3)

CSolomon — Thu, 25 Aug 2022 22:05:32 GMT

great! thanks.

Re: Intel DSA (bugs?) in latest version (v22.5.33.3)

CSolomon — Sat, 27 Aug 2022 16:26:16 GMT

huh?? why did you duplicate one of my responses?

Re: Intel DSA (bugs?) in latest version (v22.5.33.3)

AlHill — Sat, 27 Aug 2022 16:31:39 GMT

@CSolomon Not to worry. That guy is a spammer. I have removed his post.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

Re:Intel DSA (bugs?) in latest version (v22.5.33.3)

Steven_Intel — Mon, 05 Sep 2022 20:48:34 GMT

Hello CSolomon,

I would like to let you know that our Intel® DSA developers are putting a fix for this in our next release. In the meantime, please try the following workaround:

Run the Intel® Driver & Support Assistant Uninstaller.
Check if the DSA directory still exists at C:\ProgramData\Intel\DSA.
If it does, delete it, and then install the latest version of Intel® Driver & Support Assistant (https://www.intel.com/content/www/us/en/support/intel-driver-support-assistant.html)

Best regards,

Steven G.

Intel Customer Support Technician.

Re:Intel DSA (bugs?) in latest version (v22.5.33.3)

Steven_Intel — Thu, 08 Sep 2022 21:50:19 GMT

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Steven G.

Intel Customer Support Technician.

Re:Intel DSA (bugs?) in latest version (v22.5.33.3)

Steven_Intel — Tue, 13 Sep 2022 21:35:23 GMT

Since we have not heard back from you, we will close this thread. If you need any additional information, please submit a new question, as this thread will no longer be monitored.

Best regards,

Steven G.

Intel Customer Support Technician.