topic Re: Re:Graphic Driver 31.0.101.2111 in Graphics

Graphic Driver 31.0.101.2111

taykur — Sat, 20 Aug 2022 14:49:49 GMT

When this driver is installed by the Intel Driver & Support Assistant, it is overwritten after a reboot by Windows Update with Version 31.0.101.1999. Why isn't it recognized as the newest version by Windows Update? Is there any way to end this never-ending loop?

Re: Graphic Driver 31.0.101.2111

AlHill — Sat, 20 Aug 2022 14:55:56 GMT

It is not recognized because of poor communication between Intel and Microsoft.

That said, you can block/hide the older driver and stop this loop by using the Microsoft wushowhide utility:

https://social.technet.microsoft.com/wiki/contents/articles/53184.show-or-hide-updates-utility-fixing-automatic-installation-of-a-problematic-update-in-windows-10-version-1903.aspx

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

Re: Graphic Driver 31.0.101.2111

taykur — Sat, 20 Aug 2022 15:12:02 GMT

Thanks for your prompt reply, unfortunately it will not let me download the tool securely. I even tried navigating to the Download Center myself.

Re: Graphic Driver 31.0.101.2111

AlHill — Sat, 20 Aug 2022 15:16:14 GMT

It should let you download it. Nevertheless, see attached:

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

Re: Graphic Driver 31.0.101.2111

taykur — Sat, 20 Aug 2022 15:25:17 GMT

Thanks. That let me use it, but it reports that there are no updates to hide. Will it let me hide it the next time it tries to update?

Re: Graphic Driver 31.0.101.2111

AlHill — Sat, 20 Aug 2022 17:35:47 GMT

Update to 2111. Then, after the restart, run wushowhide. Do not do windows update until after you block/hide 1999.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

Re: Graphic Driver 31.0.101.2111

taykur — Thu, 25 Aug 2022 09:57:40 GMT

So far it has not tried to install 1999 again so I haven't had the chance to hide it. This is after installing the old driver several times. Thanks for the fix in case it does.

Re:Graphic Driver 31.0.101.2111

DeividA_Intel — Mon, 29 Aug 2022 21:26:22 GMT

Hello taykur,

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with the graphics update.

Please let me know if the issue was resolved, if not, do not hesitate, just reply back

Regards,

Deivid A.

Intel Customer Support Technician

Re:Graphic Driver 31.0.101.2111

DeividA_Intel — Wed, 31 Aug 2022 15:06:01 GMT

Hello taykur,

After checking your thread, I would like to know if you need further assistance.

If so, please let me know.

Regards,

Deivid A.

Intel Customer Support Technician

Re:Graphic Driver 31.0.101.2111

DeividA_Intel — Fri, 02 Sep 2022 18:45:17 GMT

Hello taykur,

I was checking your thread and see that we have not heard back from you. I’m going to close your post, but if you need further assistance, please do not hesitate to create a new thread.

I recommend you check with Microsoft to disable the automatic updates.

Regards,

Deivid A.

Intel Customer Support Technician

Re: Re:Graphic Driver 31.0.101.2111

WebShaun — Sun, 04 Sep 2022 03:28:05 GMT

I can confirm this is an issue. After updating to 31.0.101.3413, Windows Update reverts to 30.0.101.1371. It's not offered as an optional update. It forces the installation. I'm stuck on 30.0.101.1371 until this is resolved.

Re: Graphic Driver 31.0.101.2111

jackacnt — Sun, 04 Sep 2022 15:33:59 GMT

Thank you for the postings. I updated to 2111, rebooted, and ran the hide tool. The hide tool messages were a little inaccurate. Windows Update seems to not reload the old graphics driver.

Thanks again, Doc