topic Re:Problem with starting igfxn and BasicDisplay in Graphics

Problem with starting igfxn and BasicDisplay

Ninanse — Wed, 14 Sep 2022 10:42:38 GMT

igfxn:

设备 PCI\VEN_8086&DEV_9A60&SUBSYS_16F21043&REV_01\3&11583659&0&10 在启动时出现问题。

驱动程序名称: oem171.inf
类 GUID: {4d36e968-e325-11ce-bfc1-08002be10318}
服务: igfxn
低层筛选程序:
高层筛选程序:
问题: 0x0
问题状态: 0xC00000E5

BsicDisplay:

设备 PCI\VEN_8086&DEV_9A60&SUBSYS_16F21043&REV_01\3&11583659&0&10 在启动时出现问题。

驱动程序名称: display.inf
类 GUID: {4d36e968-e325-11ce-bfc1-08002be10318}
服务: BasicDisplay
低层筛选程序:
高层筛选程序:
问题: 0x15
问题状态: 0x0

Re:Problem with starting igfxn and BasicDisplay

DeividA_Intel — Wed, 14 Sep 2022 22:52:13 GMT

Hello Ninanse,

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your computer.

In order to better assist you, please provide the following:

1. Can you provide more details about the issue?

2. When did the issue start?

3. Are you using a laptop or desktop computer?

4. What is the brand and model name of your processor?

5. Where are you getting this message? Can you take a picture?

Our support is only provided in English. We may not be able to translate the screenshots attached to the thread. To better assist you, we use a translation tool, hence; the translation may not be completely accurate.

Best regards,

Deivid A.

Intel Customer Support Technician

Re: Problem with starting igfxn and BasicDisplay

Ninanse — Fri, 16 Sep 2022 02:02:25 GMT

using BlueScreenView:

① dxgkrnl.sys dxgkrnl.sys+26638e fffff800`82250000 fffff800`825fa000 0x003aa000 0x0448a9ff Microsoft® Windows® Operating System DirectX Graphics Kernel 10.0.19041.1865 (WinBuild.160101.0800) Microsoft Corporation C:\Windows\system32\drivers\dxgkrnl.sys

② igdkmdn64.sys igdkmdn64.sys+16980 fffff800`9afc0000 fffff800`9dc71000 0x02cb1000 0x63000e73 8/20/2022 6:28:03 AM

③ ntoskrnl.exe ntoskrnl.exe+d25440 fffff800`69e00000 fffff800`6ae46000 0x01046000 0x2ff0d722 6/28/1995 12:14:26 PM Microsoft® Windows® Operating System NT Kernel & System 10.0.19041.2006 (WinBuild.160101.0800) Microsoft Corporation C:\Windows\system32\ntoskrnl.exe

Re:Problem with starting igfxn and BasicDisplay

DeividA_Intel — Fri, 16 Sep 2022 13:41:13 GMT

Hello Ninanse,

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.

Regards,

Deivid A.

Intel Customer Support Technician

Re: Re:Problem with starting igfxn and BasicDisplay

Ninanse — Sat, 17 Sep 2022 06:24:48 GMT

Thanks!

1.Details(using BlueScreenView):

1)Filename:dxgkrnl.sys; Address: dxgkrnl.sys+26638e; From Address:fffff802`99dd0000 ; To Addressfffff802`9a17a000 ; Size:0x003aa000 ; Time Stamp:0x0448a9ff

2)igdkmdn64.sys igdkmdn64.sys+16980 fffff802`b18e0000 fffff802`b4591000 0x02cb1000 0x63000e73 Time String: 8/20/2022 6:28:03 AM

3)ntoskrnl.exe ntoskrnl.exe+d25440 fffff802`80400000 fffff802`81446000 0x01046000 0x2ff0d722 6/28/1995 12:14:26 PM

2.When did the issue start?

Every time when I want to play a game(For example, DCS, GTA4, Lawn Mowing Simulator, Battle Field5,etc.). I just started the game and it came to BlueSreen

3.Are you using a laptop or desktop computer?

A laptop

4.What is the brand and model name of your processor?

CPU: 11th Gen Intel(R) core(TM) i7-11800H @2.30GHz

GPU: Nvidia Geforce RTX3060 Laptop

5.Where are you getting this message? Can you take a picture?

Device Manager -> Display Adapter -> intel(R) UHD Graphics -> events

Re:Problem with starting igfxn and BasicDisplay

DeividA_Intel — Mon, 19 Sep 2022 22:21:22 GMT

Hello Ninanse,

Thanks for the information provided. Based on your response, I recommend you to try the following:

1. Try a clean installation of the intel drivers:

2. Check with the laptop manufacturer for drivers and BIOS updates.

3. TRy check/report this issue to the laptop manufacturer since they may need to run some tests on their device.

4. Just if possible, try to reinstall the operating system.

Regards,

Deivid A.

Intel Customer Support Technician

Re:Problem with starting igfxn and BasicDisplay

DeividA_Intel — Wed, 21 Sep 2022 16:48:26 GMT

Hello Ninanse,

I reviewed your post, please let me know if the issue was resolved, if not, do not hesitate, just reply back.

Regards,

Deivid A.

Intel Customer Support Technician

Re: Re:Problem with starting igfxn and BasicDisplay

Ninanse — Fri, 23 Sep 2022 01:37:15 GMT

The issue didn't resolved. The only way now is to reinstall my operating system:(

However, I don't want to do that, so if a game lead to blue screen, I'll uninstall it

Re:Problem with starting igfxn and BasicDisplay

DeividA_Intel — Fri, 23 Sep 2022 15:03:48 GMT

Hello Ninanse,

Thanks for your response. If you do not feel comfortable or do not want to reinstall the operating system, I recommend you check this issue with your laptop manufacturer.

They will need to run some tests on their device to make sure everything is working as it should and also to confirm that you are using their customized drivers and BIOS.

Regards,

Deivid A.

Intel Customer Support Technician