topic Re: Iris Xe Graphics BSOD in Graphics

Iris Xe Graphics BSOD

brkbskc — Sat, 17 Sep 2022 13:43:15 GMT

i have dell notebook vostro 3500. Model; i5 1135 g7 & Iris Xe Graphics

About 20 times, i have lived BSOD since 2022 April.

Usually; when i use google chrome, opera i have seen bsod's

Sometimes i test my graphic card with 2k 4k videos but no problem.

Stress test - no problem

Bios - up to date

Drivers - up to date

Windows - up to date

Direct x and dx diag - up to date

Hardware test (memtest86,intel processor diagnostic tool, hd tune, dell bios hardware test) - successful and no problem

İ always use DDU for my graphics card driver

i always try (sfc/scannow and etc )

i tried all graphics card drivers; intel and dell website

What can i do ? Help me pls.

Re: Iris Xe Graphics BSOD

AlHill — Sat, 17 Sep 2022 13:58:14 GMT

Use the graphics driver provided by del, even though it is not the latest.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

Re: Iris Xe Graphics BSOD

brkbskc — Sat, 17 Sep 2022 14:19:04 GMT

i tried your say. İ tried driver by dell. But problem not finish.

did you see my minidump's ? i cant find a solution 😞

Re: Iris Xe Graphics BSOD

AlHill — Sat, 17 Sep 2022 15:12:47 GMT

You should cousult with dell. They supposedly tested your notebook with the driver they supplied. That is where your support and warranty are.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

Re: Iris Xe Graphics BSOD

brkbskc — Sat, 17 Sep 2022 15:27:31 GMT

Dell service said that; there was no problem about hardware. Isn't there a solution from the minidump files?

Dell software didn't work either. I have bsod. (VIDEO TDR FAILURE)

I installed clean windows. But blue screen again a few weeks later.

My test result is attached

Re: Iris Xe Graphics BSOD

brkbskc — Sat, 17 Sep 2022 15:31:37 GMT

My last minidump file is attached

Re: Iris Xe Graphics BSOD

n_scott_pearson — Sat, 17 Sep 2022 15:32:20 GMT

Dell is responsible for the operation of the machine with the versions of the drivers that they provide. Make them support their warranty!

...S

Re: Iris Xe Graphics BSOD

brkbskc — Sat, 17 Sep 2022 15:44:16 GMT

I need solution of minidump file. I wonder ; Minidumb file says software or hardware ?

Dell says there is no software or hardware problem. Same mistake since 2022 April

When i bought the computer these errors were not there. I bought it in 2021 september

The contents of the minidumb file are important for me.

Re: Iris Xe Graphics BSOD

brkbskc — Sat, 17 Sep 2022 15:48:06 GMT

I will try again 😞 But I know I'll be back empty-handed, so the minidump file is important to me

When I look online, there are people who have similar problems with this model graphics card. (iris xe)

Re: Iris Xe Graphics BSOD

megan3000 — Sun, 25 Sep 2022 04:42:43 GMT

I have a laptop with the same CPU and Iris Xe graphics, and it doesn't have any of those issues...

I'm sorry but you need to push Dell to take a look into that minidump file... it's their system so they should be the ones that can review that to come to a diagnostic, they're also the ones responsible for the warranty...

If Dell told you there was no problem about hardware, how did they come to that? they should have told you then where the problem was...