topic Re:IDSA bugs (follow up) in Graphics

IDSA bugs (follow up)

CSolomon — Sat, 17 Sep 2022 01:36:36 GMT

this is a continuation of the issue from this thread : Re: Intel DSA (bugs?) in latest version (v22.5.33.3) - Intel Communities

I followed the last set of instructions but as before, following the IDSA reinstall only the Logs and Data folders were created under the c:\programdata\intel\dsa directory. I have added the contents of the DSA directory since presumably there are new logs that have been created.

Re:IDSA bugs (follow up)

DeividA_Intel — Mon, 19 Sep 2022 18:19:24 GMT

Hello CSolomon,

Thank you for posting on the Intel® communities. I am sorry to know that the issue with the Intel® Driver & Support Assistant (Intel® DSA) continues on your MSI GE73 Raider RGB 8RE.

In this case, I will check if there are any further steps for this issue. As a friendly, the Intel® Driver & Support Assistant (Intel® DSA) developer is working on a fix for this behavior in future releases, however, there is no exact date for this new Intel® Driver & Support Assistant (Intel® DSA) version.

I will let you know as soon as I have any information for you.

Regards,

Deivid A.

Intel Customer Support Technician

Re: Re:IDSA bugs (follow up)

CSolomon — Mon, 19 Sep 2022 22:53:29 GMT

so, i guess until they finally fix the issue, i should just manually create the directories to bypass the issue (to allow proper function of idsa

Re:IDSA bugs (follow up)

DeividA_Intel — Tue, 20 Sep 2022 21:29:40 GMT

Hello CSolomon,

Thank you for your patience. Since you tried the steps recommended and the issue persists, I will need the following to continue the investigation.

Steps as a reference:

Run the Intel® Driver & Support Assistant Uninstaller: https://www.intel.com/content/www/us/en/download/19333/intel-driver-support-assistant-uninstaller.html?v=t
Check if the DSA directory still exists at C:\ProgramData\Intel\DSA.
If it does, delete it, and then install the latest version of Intel® Driver & Support Assistant: https://www.intel.com/content/www/us/en/download/18002/intel-driver-support-assistant.html

Please provide the following:

1. Run the Intel® System Support Utility (Intel® SSU) to gather an updated report from your system:

Download the Intel® SSU and save the application on your computer: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html
Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change it to "Detailed View".
To save your scan, click Next and click Save.

Regards,

Deivid A.

Intel Customer Support Technician

Re: IDSA bugs (follow up)

CSolomon — Wed, 21 Sep 2022 02:05:35 GMT

i will do so, but it will take a day or two. as windows has decided to update my system to win11 22H2. once the system has finished updataing, I will run the steps outlined above.

Re:IDSA bugs (follow up)

DeividA_Intel — Wed, 21 Sep 2022 15:34:53 GMT

Hello CSolomon,

Thanks for your response. I understand that you will need more time due to the unexpected Windows updates. I will be waiting for your response.

Best regards,

Deivid A.

Intel Customer Support Technician

Re:IDSA bugs (follow up)

DeividA_Intel — Fri, 23 Sep 2022 15:25:04 GMT

Hello CSolomon,

After checking your thread, I would like to know if you need further assistance.

If so, please let me know.

Regards,

Deivid A.

Intel Customer Support Technician

Re:IDSA bugs (follow up)

DeividA_Intel — Fri, 23 Sep 2022 17:38:10 GMT

Hello CSolomon,

I would like to let you know that we have released a new Intel® Driver & Support Assistant version. Please use the uninstaller (https://downloadcenter.intel.com/download/29923/Intel-Driver-Support-Assistant-Uninstaller?v=t) and once all the folders related to the Intel® Driver & Support Assistant are deleted, reinstall the tool (https://www.intel.com/content/www/us/en/download/18002/intel-driver-support-assistant.html).

Please let me know if this helped you.

Regards,

Deivid A.

Intel Customer Support Technician

Re:IDSA bugs (follow up)

DeividA_Intel — Tue, 27 Sep 2022 15:08:31 GMT

Hello CSolomon,

I reviewed your post, please let me know if the issue was resolved, if not, do not hesitate, just reply back.

Regards,

Deivid A.

Intel Customer Support Technician

Re: Re:IDSA bugs (follow up)

CSolomon — Tue, 27 Sep 2022 22:52:31 GMT

i will follow the steps for uninstall and reinstall tomorrow. i am busy updating drivers still, but will be finished by tomorrow

Re:IDSA bugs (follow up)

DeividA_Intel — Wed, 28 Sep 2022 18:25:38 GMT

Hello CSolomon,

Thanks for your response. I understand that you are busy at the moment, I will wait for your response once you are able to install the latest version of the Intel® Driver & Support Assistant.

Regards,

Deivid A.

Intel Customer Support Technician

Re: Re:IDSA bugs (follow up)

CSolomon — Thu, 29 Sep 2022 09:50:43 GMT

issue appears to have been solved in the latest version of IDSA. hurray!!

Re:IDSA bugs (follow up)

DeividA_Intel — Fri, 30 Sep 2022 12:54:04 GMT

Hello CSolomon,

Thanks for your confirmation. I am glad to know that now the Intel® Driver & Support Assistant (Intel® DSA) is working as expected. I will close this thread, however, you can open a new one in case you need further assistance or you face any new issues with our products.

Best regards,

Deivid A.

Intel Customer Support Technician